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# Plan Terms & Conditions
_Revised March 10, 2026_
Your Noble Mobile service is provided by Affiniti Ventures, Inc., DBA “Noble Mobile,” including
its affiliates, assigns and agents (hereinafter referred to in all T&C’s and any other document,
policies or attachments made part of the Agreement (defined below), “Noble Mobile,” “Noble,” “we,”
“us” or “our”). These Terms and Conditions (“T&Cs”) are part of your service agreement
(“Agreement”) with Noble Mobile and constitute a contract under which we provide you Service under
terms and conditions that you accept. Your Agreement with us includes (i) these T&Cs, (ii) our
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use), (iii)
our [Privacy Policy](http://www.noblemobile.com/agreements#privacy-policy), (iii) (iv)
our
[Mobile Application End User License Agreement](http://www.noblemobile.com/agreements#end-user-license-agreement), any subscriber agreement or transaction materials that you sign or accept, (vi) any
supplemental terms and conditions that may apply to any Service plan(s) and/or Device(s) that you
select, (vii) any confirmation materials that we may provide to you, (viii) the terms set forth in
any applicable coverage map brochures, (ix) any other supplemental terms and conditions that we
provide or otherwise make available to you, and (x) any additional provisions linked to in any of
the above materials. In the event of a conflict between these T&Cs and any other materials that
make up the Agreement, these T&Cs shall govern to the extent necessary to resolve the conflict.
By activating, using, or paying for any Noble Mobile products or services (“Noble Mobile
Service(s)” or “Service(s)”), you agree to be bound by this Agreement. If you don’t agree, please
contact us immediately to cancel your order and/or service and return any products.
Please read this Agreement carefully. It requires you and Noble Mobile to resolve disputes through
arbitration on an individual basis rather than jury trials or class actions. It also governs how
we handle your information, including information related to your Noble Mobile Account and your
location.
These T&Cs not only cover important information about our Services provided to you; your phone,
handset, device, SIM card, embedded SIM (“eSIM”) (SIM card and eSIM, to the extent either
technology may be available to you depending on your Device, your Service, and/or any other
factor(s) in our sole discretion, are referred to interchangeably as “SIM,” “SIM Card,” and/or
“SIM Kit”), data card, or other equipment or third party device used with our Service (“Device”);
and any access and usage charges, SIM Charges, taxes, fees, assessments, and other charges we bill
you or that were accepted or processed through your Device (collectively, “Charges”). These T&Cs
include terms regarding service plan changes and late payments, limitations of liability, privacy
and resolution of disputes by arbitration instead of in court.
You and any authorized users on your account will have access to account information and may be
able to make changes to the account. If you give your personal account validation information to
someone, they can access and make changes to your account. Those changes will be binding on you.
Authorized changes may require your agreement to new T&Cs.
**1\. Refunds; Cancellation, Termination, Suspension, or Adjustment of Service Plans.**
Subject to our plan refund policies as described in Section 2 and 15.3 below, you may cancel or we
may terminate, suspend, or adjust (in accordance with these T&Cs and our Acceptable Use Policy)
any Service plan that you purchase from us at any time; provided that, except as otherwise
required by applicable law and our Refund Policy, you will not receive any refund of amounts paid
to us in connection with any such Service plan whether cancelled by you or terminated, suspended,
and/or adjusted by us.
**2\. Plan Refund Policy (Cancellations).**
**2.1 The Noble Guarantee.** Noble Mobile offers a 14-day satisfaction guarantee for
new service activations. If you are not satisfied with your Noble Mobile service for any reason,
you may request a full refund of the purchase price for your current billing cycle, including
associated taxes and fees, provided you meet the following conditions: (i) You purchased a Noble
Mobile plan directly through [www.noblemobile.com](http://www.noblemobile.com/); (ii)
You request the refund and cancel your service within fourteen (14) calendar days from the date of
purchase; and (iii) You contact our Member Experience team via email at support@noblemobile.com or
by phone at 866-766-6253 to initiate the cancellation and refund process. Refunds will be
processed to the original payment method within 10 business days of approval, subject to
verification. The Noble Guarantee applies only to the initial purchase price and associated taxes
and fees for the current billing cycle and does not include any additional services, features, or
promotional rewards (e.g., Noble Cash). Noble Mobile reserves the right to deny refunds for
accounts involved in fraud, abuse, or violation of these Terms and Conditions. This guarantee does
not extend to renewals, subsequent billing cycles, or other guarantees beyond the refund described
above. For complete details, refer to the Noble Mobile Terms and Conditions
(www.noblemobile.com/agreements). By activating a Noble Mobile plan, you acknowledge and agree to
the terms of the Noble Guarantee.
**2.2 All Other Cancellations.** You may cancel your Noble Mobile service at any time
for any reason, subject to the terms of this section. To request cancellation, you may: (i) Access
your Member Dashboard at www.noblemobile.com/dashboard, navigate to “Lines,” select “Manage Line,”
and click “Cancel Line”; (ii) Port your phone number to another mobile carrier, which will
automatically cancel your Noble Mobile service upon activation with the new carrier; or (iii)
Contact our Member Experience team via email at
[support@noblemobile.com](mailto:support@noblemobile.com) or by phone at 866-766-6253.
No physical return of the SIM kit is required to cancel your service. Refunds for eligible
cancellations, excluding those covered by the Noble Guarantee (Section 2.1), will be processed to
the original payment method within ten (10) business days of receiving and approving your
cancellation request, subject to verification and compliance with these Terms and Conditions.
Noble Cash earned in your account may be redeemed within one (1) year (365 calendar days) from the
date of cancellation, after which it will expire. Certain promotional rewards, including but not
limited to sign-up bonuses or Noble Cash earned during the Free Month promotion (Section 22.3),
may not be redeemable after cancellation. See the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards)
for details.
Noble Mobile reserves the right to deny refunds or Noble Cash redemption for accounts involved in
suspected fraud, abuse, or violation of these Terms and Conditions or the Acceptable Use Policy.
This Refund Policy applies only to Noble Mobile plans purchased directly through
www.noblemobile.com and does not cover plans purchased from national retail partners, other
stores, or websites, nor does it apply to other Noble Mobile products or services.
For cancellations, suspensions, adjustments, or terminations initiated by Noble Mobile under the
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use), see
Section 15.3.
By continuing to use Noble Mobile services, you acknowledge and agree to the terms of this Refund
Policy.
**3\. Activation period.**
All service plans, including promotional plans and Trial Plans, must be activated within 45 days
following the date of purchase. We reserve the right to suspend or terminate any plan or service
that is not activated within 45 days following the date of purchase. Your card will not be charged
until your line is activated.
**4\. Our Rights to Make Changes.**
This provision is subject to requirements and limitations imposed by applicable law and will not
be enforced to the extent prohibited by law. Your Service is subject to our business policies,
practices, and procedures, which we can change without notice. WE RESERVE THE RIGHT TO CHANGE OR
MODIFY THESE T&Cs, OUR SERVICES, DISCOUNTS, TECHNOLOGIES (INCLUDING CHANGES TO OUR NETWORK THAT
MAY IMPACT YOUR DEVICE’S COMPATIBILITY), COVERAGE, OR ANY OTHER TERMS IN THE AGREEMENT AT ANY TIME
AND YOU AGREE TO BE BOUND BY ALL SUCH CHANGES OR MODIFICATIONS ON THE EARLIER OF WHEN WE (i) POST
THEM ON THE NOBLE MOBILE WEBSITE, OR (ii) SEND THEM TO YOU (ELECTRONICALLY OR OTHERWISE). BECAUSE
THESE T&Cs ARE SUBJECT TO CHANGE AT ANY TIME, YOU SHOULD ALWAYS CHECK THE NOBLE MOBILE WEBSITE FOR
THE MOST CURRENT VERSION. IF WE CHANGE THE SERVICE FEE APPLICABLE TO YOUR SERVICE PLAN, YOU WILL
HAVE 5 DAYS FROM THE DATE WE POST OR NOTIFY YOU OF THE REVISED SERVICE FEE TO TERMINATE YOUR
SERVICE PLAN BY (i) CONTACTING OUR CUSTOMER SERVICE DEPARTMENT AT (866)-76-NOBLE (866-766-6253),
OR (ii) MANAGING YOUR ACCOUNT PREFERENCES ON THE NOBLE MOBILE WEBSITE. IF YOU FAIL TO CANCEL YOUR
SERVICE PLAN WITHIN THE 5 DAY PERIOD, YOU WILL BE DEEMED TO HAVE ACCEPTED THE RATE INCREASE. ANY
INCREASE IN TAXES, REGULATORY FEES OR ASSESSMENTS WILL NOT BE CONSIDERED AN INCREASE IN ANY
SERVICE FEE AND WILL NOT ENTITLE YOU TO EXERCISE THE FOREGOING CANCELLATION RIGHT. WE ARE NOT
LIABLE TO YOU FOR CHANGES IN OPERATION, EQUIPMENT, OR TECHNOLOGY (INCLUDING THE NETWORK) THAT
CAUSE YOUR DEVICE TO BE RENDERED OBSOLETE OR REQUIRE MODIFICATION.
**5\. Compatible Devices.**
You must use a supported, compatible Device to access the Noble Service via the Noble Mobile
network. Only certain phones and tablet computers are supported Devices. Noble Mobile will provide
you with a list of supported Devices upon your request. Supported Devices may include Devices that
do not permit use of an eSIM and/or SIM card. Modems, bypass, gateways, automated relay devices
and any other Devices used for commercial or re-direction purposes are not supported Devices and
violate our Acceptable Use Policy. Failure to use a supported, compatible Device when accessing
our network will result in immediate termination of your Service.
**6\. Service Availability.**
Coverage maps only approximate our anticipated wireless coverage area outdoors; actual Service
area, coverage and quality may vary and change without notice depending on a variety of factors
including network capacity, terrain and weather. Outages and interruptions in Service may occur,
and speed of Service varies. You agree we are not liable for problems relating to Service
availability or quality.
**7\. Important Emergency and 9-1-1 Information and Emergency Alerts.**
When making a 9-1-1 call, always state the nature of your emergency and provide both your location
and phone number, as the operator may not automatically receive this information. Noble Mobile is
not responsible for failures to connect or complete 9-1-1 calls for any reason whatsoever,
including without limitation if inaccurate location information is provided. 9-1-1 service may not
be available or reliable and your ability to receive emergency services may be impeded. We or our
network supplier may use a variety of information and methods to determine the location of a 9-1-1
call, including Global Positioning Satellites, our network supplier’s wireless network, the street
address you have provided us as your primary use location (“Primary Address”), or other
information. Even with this information, an emergency operator may not be able to locate you in
order to provide emergency services. Other third party entities are involved in connecting a 9-1-1
call and neither Noble Mobile nor its network supplier determines the public safety agency to
which your 9-1-1 call is routed. If you are porting a phone number to or from us, we may not be
able to provide you with some Services, such as 9-1-1 location services, while the port is being
implemented. If you are porting a phone number to us, it is your obligation and responsibility to
make certain that all information forwarded from the port out carrier is accurate and complete. If
you dial 9-1-1 while outside the U.S., 9-1-1 services may not be available. For important
information concerning your limited ability to access 9-1-1 emergency services when connected to
Wi-Fi Calling on a compatible Device, including your obligation to provide us with your most
recent physical location (your “Registered Location”) whenever using the Wi-Fi Calling feature,
please refer to Section 8.8 (Wi-Fi Features) of these T&Cs, as well as the
[911 & E911 Disclosure](http://www.noblemobile.com/agreements#911-disclosure) and
incorporated into Section 8.8 of these T&Cs by reference.
**8\. Service Plans.**
**8.1 General.** Your Service will operate only after you have purchased and redeemed
a Noble Mobile Service plan. We may offer plans that can only be activated through the Noble
mobile application. For all Noble Mobile plans, your account may be canceled for any violation of
these T&Cs or the Acceptable Use Policy, or if the following occurs: (1) your credit card payment
does not process, which places you in suspended status, and (2) you have not successfully paid for
any monthly autopayment. Upon cancellation for any reason, we may reassign the phone number
associated with your account, and you may be unable to transfer that number to a different
carrier. Our plans will automatically renew on a monthly basis unless otherwise notified. Please
visit our website located at noblemobile.com for the latest information regarding our Service
plans.
**8.2 Charges.** You agree to pay all Charges, including SMS Charges, that we bill
you or that were accepted or processed through your Device. Your first Charge will occur upon
completion of checkout for a Noble Service plan. All Noble Service plans are measured on
approximately 30-day monthly cycles (including for purposes of determining your data usage levels,
as described below in Section 8.6), beginning on the date you activate your Noble Service plan, so
the actual charge date will vary depending on the month. We will automatically set up automatic
payments through the method of payment on your account, which payments will be automatically
charged at the end of your applicable payment cycle (“Auto Renew”). When enrolled in Auto Renew,
automatic payments for plan fees that you incur will continue until you cancel. The recurring
charge may vary if you change your plan or we change our prices, following notice to you. You may
cancel Auto Renew or review your payment preferences at any time by (i) contacting our customer
service department at (866)-76-NOBLE (866-766-6253), or (ii) managing your account preferences on
the Noble Mobile website. You must change your Auto Renew preferences or cancel 24 hours prior to
the end of your payment cycle in order for the change to go into effect. No minimum purchase is
necessary to enroll in Auto Renew. For disputed Charges, see Section 11.
**8.3 Voice Usage.** Noble Mobile Service plans include a voice plan as part of your
Service. We round up any fraction of a minute to the next full minute. Airtime usage is measured
from the time our network supplier begins to process a call (before the phone rings or the call is
answered) through its termination of the call (after you hang up) and the network disconnects.
Primary use of voice and SMS (text) services must occur within the U.S.
**8.4 Data Usage and Messaging.** Noble Mobile Service plans include a data plan
(“Data Plan”) as part of your Service. Data services are intended only for personal use; unless
international data roaming is purchased as an add-on, data services are exclusively for use within
the U.S. Data usage is rounded up to the next full-kilobyte increment at the end of each data
session. Your data usage includes, among other things, text, web browsing, instant or picture
messages, and email whether read or unread, sent or received, solicited or unsolicited. We use
filters to block spam messages, but we do not guarantee that you will not receive spam or other
unsolicited messages, and we are not liable for such messages. All data purchased through a Noble
Mobile Service plan (both data that comes with a particular Noble Mobile Service plan and any
additional data you purchase as an add-on), will expire immediately upon termination of your Noble
Mobile Service plan for any reason.
**8.5 Permissible and Prohibited Uses.** Your Data Plan is intended for personal Web
browsing, messaging, and similar activities on your Device and not on any other equipment. Primary
use must occur in the U.S. Other uses, including for example, using your Device as a modem or
tethering your Device to a personal computer or other hardware, may be permitted under your Data
Plan, but are also subject to our
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use). Examples
of prohibited uses can be found in Section 14 of these T&Cs and in our Acceptable Use Policy.
**8.6 Data Usage Level.** Noble Mobile offers, during your monthly billing cycle (see
above Section 8.2 for explanation of monthly cycles), unlimited 5G and/or 4G LTE data usage level
(“Usage Level”) for each of our service plans. Our network supplier measures your upload and
download data usage (“Actual Usage”), including any usage (if available to you) of Mobile HotSpot
(tethering), to determine your total Actual Usage. Partial megabytes are rounded up. Please note
that “Actual Usage” includes all of your requests to upload or download data, whether or not such
data is actually uploaded or downloaded, as well as network overhead. For example, if you request
that an image be downloaded to your Device or your Mobile HotSpot (tethering), but travel outside
of your network coverage area before the download is complete, such request will be included in
your Actual Usage even though the image was never downloaded. The amount of high-speed data
available for Mobile HotSpot (tethering) available for any monthly Service period is unlimited,
although Noble Mobile reserves the right to reduce data based on your Usage Total according to our
Acceptable Use Policy. Once you begin a new monthly period in your Service plan, your Service plan
Usage Level will be reset, subject to all limitations listed in these T&Cs, our Network Management
Policy and our Acceptable Use Policy. For avoidance of doubt, for all Service plans (including
Unlimited Service plans), we or our network supplier may also reduce speeds during times of
network congestion, or for violation of these T&Cs or Acceptable Use Policy. For additional
information, please see our
[Network Management Policy](https://noblemobile.com/agreements#network-management).
**8.7 Protective Measures.** For an explanation of our right to limit or end
the Service please refer to Section 15 below. Without limiting our right to so limit or end the
Service, and to provide a good experience for the majority of our customers and minimize capacity
issues and degradation in network performance, we or our network supplier may take measures
including temporarily reducing data throughput for a subset of customers who use a
disproportionate amount of bandwidth. In addition, to provide the best possible experience for the
most possible customers on Noble Mobile plans, and to minimize capacity issues and degradation in
network performance, we manage significant high-speed data usage of customers on our Unlimited
Service Plans through prioritization (see above Section 8.6). If you use your Data Plan in a
manner that could interfere with other customers’ service, affect our ability to allocate network
capacity among customers, or degrade service quality for other customers, we or our network
supplier may suspend, terminate, or restrict your data session, prioritize on-Device over Mobile
HotSpot (tethering) traffic, or switch you to a more appropriate Data Plan which may result in an
increased cost. We or our network supplier also manage the network to facilitate the proper
functioning of services that require consistent high speeds, such as video calling, which may,
particularly at times and in areas of network congestion, result in reduced speeds for other
services. Additionally, we or our network supplier may implement other network management
practices, such as caching less data, using less capacity, sizing video more appropriately for a
Device to transmit data files more efficiently, and deploying streaming video optimization
technology. Streaming video optimization technology is intended to manage data usage on the
network, reduce the risk of streaming video stalling and buffering, and reduce the amount of
high-speed data consumption used for streaming video. Streaming video optimization improves
streaming video reliability as well as makes room for other users to enjoy higher browsing speeds.
The streaming video optimization process is agnostic as to the streaming video content itself and
to the website that provides it, however, we or our network supplier may prioritize on-Device data
over Mobile HotSpot (tethering) data. While most changes to streaming video files are likely to be
indiscernible, the optimization process may minimally impact the appearance of the streaming video
as displayed on your Device. These practices operate without regard to the content itself or the
source of the content, and do not discriminate against offerings that might compete against those
offered by us on the basis of such competition. For additional information, please see our
[Network Management Policy](http://www.noblemobile.com/agreements#network-management).
**8.8 Wi-Fi Features.** Noble Mobile, at its sole discretion, may make available
Wi-Fi voice and text messaging services, i.e., the ability to originate and terminate calls and
text messages over a Wi-Fi connection (“Wi-Fi Calling). If offered by Noble Mobile, Wi-Fi Calling
will only be available for Noble Mobile customers that (i) have a Wi-Fi capable Device with Noble
Mobile supported Wi-Fi calling capability, (ii) have Wi-Fi Calling service provisioned on their
account by calling Customer Support or updating preferences in account management, and updating
the applicable Wi-Fi calling settings on your Device, (iii) have a compatible SIM card or eSIM,
and (iv) are connected to functioning third-party internet service. Not all services available on
Noble Mobile’s network supplier’s network are available while using Wi-Fi Calling. For example,
emergency alerts may not be available with Wi-Fi Calling. You understand and acknowledge that
calling 9-1-1 via Wi-Fi Calling uses the internet and operates differently than calling 9-1-1 via
traditional telephone services (wireless or wired), including the traditional wireless telephone
services offered by Noble Mobile (see our complete
[9-1-1 & E911 Disclosure](http://www.noblemobile.com/agreements#911-disclosure), which
you hereby agree to and is incorporated herein by reference). Solely by way of example, and
without limiting any of the disclosures contained in our 911 & E911 Disclosure, 9-1-1 may not work
during internet outages or disruptions, when attempting to call 9-1-1 via Wi-Fi Calling from any
location. In addition, emergency personnel may not be able to identify your phone number to call
you back, and 9-1-1 calls may otherwise be delayed or dropped due to network architecture, when
dialing 9-1-1 via Wi-Fi Calling, from any location. In addition, if Noble Mobile makes Wi-Fi
Calling available to you, you must provide us with any update, the physical location at which you
will use Wi-Fi Calling (the “Registered Location”). If your Registered Location changes, either
temporarily or permanently (e.g., when using Wi-Fi Calling at any other physical location), you
must promptly update your Registered Location with Noble Mobile. You may provide us with your
Registered Location at any time within the applicable device settings of a compatible Device. If
you do not provide us with an accurate Registered Location and update it promptly for any and all
changes in your location as described above, we or our network supplier may block your usage of
certain Wi-Fi Networks. You also understand and acknowledge that if you attempt to dial 9-1-1 via
Wi-Fi Calling from any location other than your Registered Location, emergency personnel may not
be able to identify your location, your 9-1-1 call may not complete, and/or your 9-1-1 call may be
routed to emergency personnel in a different location. You understand and acknowledge that it may
take up to 2 hours for changes in address to be updated, and you should notify Noble Mobile in
advance of any temporary or permanent changes to your Registered Location as described above.
NEITHER NOBLE MOBILE NOR ITS NETWORK SUPPLIER IS RESPONSIBLE OR LIABLE FOR ANYTHING RELATED TO
YOUR USE OF OR INABILITY TO USE ANY WI-FI CALLING MADE AVAILABLE TO YOU, INCLUDING, WITHOUT
LIMITATION, ANY FAILURE OF EMERGENCY CALLS (WHETHER 9-1-1 CALLS OR OTHERWISE). For additional
information regarding dialing 9-1-1, either with or without Wi-Fi Calling, please see Section 7 of
these T&Cs. Wi-Fi Calling may decrement Service plan minutes. Most devices will not transition
between Wi-Fi and the wireless network. Devices using wireless connections may be vulnerable to
unauthorized attempts to access data and software stored on the Device.
**8.9 Downloadable Content and Applications.** Content or applications (e.g.,
downloadable or networked applications, wallpapers, ringtones, games, and productivity tools)
(collectively, “Content & Apps”) that you can purchase with your Device are not sold by Noble
Mobile. Noble Mobile is not responsible for the Content & Apps, including download, installation,
use, transmission failure, interruption, or delay, or any content or website you may be able to
access through the Content & Apps. Unless otherwise stated, any support questions for these
Content & Apps may be directed to the third party seller. When you use, download or install
Content & Apps sold by a third-party seller, you may be subject to license terms, terms of use, a
privacy policy and/or other policies between you and that third party. Content & Apps you purchase
from third parties are licensed for personal, lawful, non-commercial use on your Device only. You
may not transfer, copy, or reverse engineer any Content & Apps, or alter, disable or circumvent
any digital rights management security features embedded in the Content & Apps. Content & Apps may
not be transferable from one Device to another Device. Some Devices or Content & Apps may continue
to have contact with our network without your knowledge, which may result in additional Charges,
for example, while roaming internationally. Software on your Device may automatically shut down or
limit the use of Content & Apps or other features or Services without warning. Noble Mobile is not
responsible for any third-party content, advertisements, or websites you may be able to access
using your Device.
**8.10 Use of Information.** While it is never the policy of Noble Mobile to sell
customer data and we will use reasonable efforts to maintain the strictest customer data privacy
protocols, if you visit any third-party website or app store, or download or use any Content &
Apps, the third party may access, collect, use or disclose your personal information or require
the network carrier to disclose your information, including location information (when applicable)
to the Content & Apps provider or some other third party. If you access or use any Content & Apps
through the Noble Mobile Service, you agree and authorize Noble Mobile and its network supplier to
provide information related to such use. You understand that your use of a third-party app is
subject to the third party’s terms and conditions and policies, including its privacy policy.
Please refer to the Content & Apps creator/owner’s privacy policy for information regarding their
use of information collected when you download, install, or use any third-party Content & Apps. We
are not responsible for any transmission failure, interruption, or delay related to Content &
Apps, or any content or website you may be able to access through the Content & Apps.
**8.11 Roaming.** Your Device may connect to another provider’s network (“Roaming”)
even when you are within the Noble Mobile coverage area. Check your Device to determine if you are
Roaming. Please note that certain international roaming services may be offered on select plans;
however, this feature does not include any international data roaming services (which are
separate, and after certain limits for certain countries, must be purchased for an additional
fee). This feature, if offered, may not be used for extended international use; account holder
must reside in the U.S. and primary usage must occur in U.S. Your Device must first be activated
on the Noble Mobile home network before international use. Your Service plan may be
terminated/restricted for excessive roaming pursuant to these T&Cs (including but not limited to
the usage limitations set forth in our
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use).
**8.12 Suspension and Cancellation.** If your account is deactivated due to
nonpayment, your account will be in a suspended status for 30 days. If your account is not
reactivated within the 30-day period, it will be cancelled. If your account is cancelled, your
remaining balance will be forfeited, except as otherwise required by applicable law. For any
cancelled accounts, we may reassign the phone number associated with your account, and may be
unable to transfer that number to a different carrier. For information related to the Noble Cash
you’ve earned before your account was deactivated, please see our
[Noble Rewards Terms & Conditions](https://noblemobile.com/agreements#noble-rewards).
**8.13 eSIM.** Only available on compatible and eligible, unlocked devices, on
certain plans, at certain times, in Noble Mobile’s sole discretion. Compatible and eligible
devices, and the availability of eSIM (or SIM cards), are subject to change in Noble Mobile’s sole
discretion. The current list of eligible devices may be provided (pursuant Section 5). Customers
with compatible and eligible devices are permitted to switch between an eSIM and a physical SIM
card and vice versa. Limited to one activated eSIM per device.
**8.14 Number Changes.** When you purchase a Noble Mobile service activation, you can
port your existing phone number to our network, or Noble can provide you with a new phone number.
If you would like to change your existing phone number on the Noble Mobile service network, you
can do so by contacting our Member Experience team either via email at
[support@noblemobile.com](mailto:support@noblemobile.com) or via phone 866-766-6253.
Members are able to change their current phone number to a new phone number provided by Noble
Mobile up to two (2) times per quarter. If you would like to change your numbers more than two (2)
times in one quarter, Noble Mobile reserves the right to charge additional fees.
**9\. International Long Distance / Global Text.**
**9.1 General.** All international long-distance services included in your Service
are handled by a third party not affiliated with Noble Mobile, and all costs associated with these
services are included in your Service plan monthly fee. All members have Noble Global coverage
defaulted to “On” in their Noble Mobile account, which offers International Roaming &
International Texts outlined in Section 9.3 below. To not use Noble Global coverage and avoid $5
per day charges, you must opt-out of this feature by either (i) visiting your Noble Mobile
Dashboard (“Dashboard”) at
[noblemobile.com/dashboard](http://noblemobile.com/dashboard), selecting “Lines,”
“Manage Line,” and switching your Noble Global switch to “Off,” or (ii) contacting our Member
Experience team either via email at
[support@noblemobile.com](mailto:support@noblemobile.com) or via phone 866-766-6253 at
to cancel your service. This must be done before you arrive at your international destination.
**9.2 International Roaming.** Your Noble Mobile Service plan includes Noble Global,
which offers you unlimited data in over 140 different countries for $5 per day, unlimited talk and
text in 80 different countries and generous minutes in hundreds of others, as well as unlimited
talk, text, and data in Mexico and Canada. The amount of data, talk, and text that you receive in
connection with your Service plan, and the type and format of those Credits (including, in the
case of daily or multi-day passes, the exact duration of the pass), may be determined by us in our
sole discretion, and additional details are available on our website. For talk and text, when you
reach the limit of minutes used, your talk/text service will end and you will receive a text
message from Noble Mobile to purchase additional minutes. Please be aware that except as provided
by these T&Cs, Noble Mobile will be under no obligation to offer any refunds or reimbursements for
additional minutes that you receive from Noble Mobile.
**9.3 International Texts.** “Global Text” or “Unlimited Global Text” means text or
unlimited text only to applicable mobile-to-mobile destinations, and excludes audio, picture, and
video messaging. Data usage rates and Charges may apply if you send audio, pictures, and/or video
messages to an international mobile-to-mobile destination. Pursuant to Section 8.11, this feature
may not be used for extended international use; account holder must reside in the U.S. and primary
usage must occur in U.S. Your Device must first be activated on home network before international
use. Your Service plan may be terminated/restricted for excessive roaming pursuant to these T&Cs
(including but not limited to the usage limitations set forth in our
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use).
**9.4 Noble Global Coverage.** Below is a list of countries where Noble Global offers
unlimited talk, text, and data for $5 per day:
- Afghanistan
- Aland Islands
- Albania
- Alderney
- Algeria
- Andorra
- Angola
- Anguilla
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Azores
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bolivia
- Bonaire
- Bosnia and Herzegovina
- Botswana
- Brazil
- British Virgin Islands
- Brunei Darussalam
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canary Islands
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Christmas Island
- Colombia
- Costa Rica
- Cote D'Ivoire
- Croatia
- Curacao
- Cyprus
- Czech Republic
- Democratic Republic of Congo
- Denmark
- Dominica
- Dominican Republic
- Easter Island
- Ecuador
- Egypt
- El Salvador
- England
- Estonia
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Herm
- Honduras
- Hong Kong
- Hungary
- Iceland
- India
- Indonesia
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kosovo
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Liberia
- Liechtenstein
- Lithuania
- Luxembourg
- Macau
- Macedonia
- Madagascar
- Madeira
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Marie Galante
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar
- Nauru
- Nepal
- Netherlands
- Netherlands Antilles
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Northern Ireland
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palestinian Territories
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Republic of Congo
- Reunion
- Romania
- Rota
- Russia
- Rwanda
- Saba
- Saint Barthelemy
- Saint Kitts & Nevis
- Saint Lucia
- Saint Martin
- Saint Vincent & The Grenadines
- Saipan
- Samoa
- San Marino
- Sark Island
- Saudi Arabia
- Scotland
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Sint Eustatius
- Sint Maarten
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Suriname
- Svalbard
- Sweden
- Switzerland
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Tinian
- Togo
- Tonga
- Trinidad and Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks and Caicos Islands
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City
- Venezuela
- Vietnam
- Wales
- Western Sahara
- Zambia
- Zimbabwe
**9.5 Restricted Countries.** Noble Mobile’s international plan does not provide
service in certain countries and territories due to restrictions imposed by our international
network partners or excessive roaming fees. Attempting to use Noble Mobile service in these
restricted countries may result in service being automatically blocked. If usage occurs and our
international network partner imposes additional fees, Noble Mobile reserves the right to charge
these fees to your account, which will be added to your monthly bill. By using Noble Mobile’s
international plan, you agree to pay any such fees as outlined in this section. The list of
restricted countries and territories, which may be updated periodically, is available below:
- Bhutan
- Cook Islands
- Cuba
- Djibouti
- Equatorial Guinea
- Ethiopia
- Iran
- Lebanon
- Lesotho
- Libya
- Namibia
- New Caledonia
- Sao Tome & Principe
- Solomon Islands
- South Sudan
- Swaziland
- Yemen
Noble Mobile is not liable for any service interruptions, charges, or disputes arising from
attempted use in restricted countries. Members are responsible for reviewing the current list of
restricted countries prior to traveling. Noble Mobile reserves the right to suspend or terminate
service for accounts involved in suspected fraud, abuse, or violation of this section or the
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use) (Section
15.3). By using Noble Mobile’s international plan, you acknowledge and agree to these terms and
the Noble Mobile Terms and Conditions.
**10\. Taxes, Fees and Surcharges.**
Noble Mobile is committed to fee transparency for its members. You are responsible for, and shall
pay, the taxes and surcharges set forth in our
[Taxes & Surcharges](http://www.noblemobile.com/agreements#taxes-and-surcharges)
policy. Such Taxes and Surcharges will be included in your Service account Charges (a) at the time
you order the Service and (b) each time there are any further Charges to your Service account.
Payment of Taxes and Surcharges is in addition to payment for the Service and will be billed to
your credit card. Noble Mobile may determine in its sole discretion not to charge or collect
certain otherwise allowable Taxes Fees and Surcharges.
**10.1 Government Taxes.** Certain federal, state, municipal, local or other
governmental Government taxes, including without limitation sales and use taxes, now in force or
enacted in the future, are assessed as a result of your subscription to, use of, or payment for
Noble Mobile Service. To determine government taxes, we will use the billing address on file. If a
billing address is not on file, then we will use the ZIP code you entered upon activation of the
Service. If activation ZIP code does not exist, then we will default to the ZIP code of Noble
Mobile’s headquarters: 10018. The address on file for Puerto Rico customers must be in Puerto
Rico. If you did not identify the correct address, or if you provided an address (such as a PO
box) that is not a recognized street address, does not identify the applicable taxing
jurisdictions or does not reflect the Service area associated with your telephone number, you may
be assigned the above described ZIP code for tax purposes. In the event of a disputed tax
jurisdiction location being assigned, any tax refund must be requested within sixty (60) days of
our notification to you that the tax has been assessed.
**11\. Your Right to Dispute Charges.**
**11.1 Disputes.** Unless otherwise provided by law, you agree to notify us of any
dispute regarding your bill or Charges to your account within sixty (60) days (twenty (20) days
for Puerto Rico customers) after the date you first receive the disputed bill or Charge. If you do
not notify us of your dispute in writing with supporting documentation within this time period,
you may not pursue a claim in arbitration or in court. Except for Puerto Rico customers and unless
otherwise provided by law, you must pay disputed Charges until the dispute is resolved. If you
accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you
agree that the issue is fully and finally resolved. For unresolved disputes see Section 2 above.
To contact or notify us, see Section 12. This paragraph is notice to Puerto Rico customers that
payment of undisputed Charges is due when stated on your bill, regardless of any dispute.
**11.2 Puerto Rico Customers.** We will provide you with a determination regarding
any dispute that is presented to us in accordance with this Section 11 within fifteen (15) days
after we receive it. You may appeal our determination to the Telecommunications Board of the
Commonwealth of Puerto Rico (“Telecommunications Board”) by filing a petition for review up to
thirty (30) days after the date of our determination. Your petition for review shall be made
through the filing of a document containing the following information: (i) your name and address;
(ii) our company name; (iii) the pertinent facts; (iv) any applicable legal provisions that you
are aware of; and (v) the remedy you are requesting. The document may be filed handwritten or
typewritten and must be signed by you. You must send us a copy of your document to the following
address Noble Mobile, 262 West 38th Street, Suite 1002, New York, NY 10018, Attn:
Member Experience. You must send your petition for review to the Telecommunications Board at the
following address: 500 Ave. Roberto H. Todd (Pda. 18 – Santurce), San Juan, Puerto Rico
00907-3941. The Telecommunications Board will review our determination only on appeal. You are
advised of the provisions regarding suspension of Service that appear in Law 33 of July 7, 1985,
Law 213 of September 12, 1996 and Regulation 5940 promulgated by the Telecommunications Board. You
are also advised of Regulation 5939 of March 12, 1999 promulgated by the Telecommunications Board
regarding the procedures for resolution of customer disputes.
**11.3 Dispute Resolution and Arbitration.** NOBLE MOBILE AND YOU AGREE THAT, EXCEPT
AS PROVIDED BELOW (AND EXCEPT AS TO PUERTO RICO CUSTOMERS), ANY AND ALL CLAIMS OR DISPUTES IN ANY
WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR SERVICE, MARKETING PRACTICES, DEVICES OR PRODUCTS,
WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL, NON-REPRESENTATIVE, BASIS. This binding
dispute resolution and arbitration process (the “ADR Process”) shall also apply to any claims
against other parties relating to Service or Devices provided or billed to you (such as our
suppliers, Dealers or third-party vendors) whenever you also assert claims against us in the same
proceeding. This also includes any claims brought after your service agreement with Noble Mobile
terminates. The ADR Process shall survive the termination of this Agreement. For the avoidance of
doubt, the above phrase “any and all claims or disputes” includes any claims under the Telephone
Consumer Protection Act, which are also subject to this ADR Process. As provided in Section 22
below, the Parties expressly agree that the arbitration provisions, as embodied in this ADR
Process, shall be governed by federal law, including the Federal Arbitration Act and federal case
law interpreting the Federal Arbitration Act. For purposes of enforcing any arbitration award,
Noble Mobile and you agree that the exclusive venue shall be United States the Federal Courts of
the Southern District of New York (the “Federal Court”), in the first instance, and in state
courts of New York City, in the event the Federal Court does not have subject matter jurisdiction
or diversity jurisdiction. Notwithstanding the foregoing, please be advised this Agreement affects
interstate commerce, such that federal law would preempt state law. To the extent allowed by law,
you agree to waive any argument that this Agreement does not affect interstate commerce.
**11.4 WAIVER OF JURY TRIAL.** BY AGREEING TO ARBITRATE ALL DISPUTES, NOBLE MOBILE
AND YOU ARE BOTH WAIVING ANY STATUTORY AND CONSTITUTIONAL RIGHTS TO A JURY TRIAL. TO THE EXTENT
ALLOWED BY LAW AND TO THE EXTENT THE ADR PROCESS AND THIS ARBITRATION AGREEMENT IS FOUND TO BE
UNENFORCEABLE, NOBLE MOBILE AND YOU WAIVE STATUTORY AND CONSTITUTIONAL RIGHTS TO A JURY TRIAL.
PLEASE BE ADVISED THAT THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN
ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME
DAMAGES AND RELIEF AS A COURT.
**11.5 Pre-arbitration Dispute Resolution.** Before initiating any arbitration
against Noble Mobile, you must comply with this provision unless you have a Puerto Rico address.
For all disputes (except for Puerto Rico customers), you must first give us an opportunity to
resolve your claim by calling our customer service department at 866-766-6253 and providing a
written description and supporting documentation of your claim, if requested by the Noble Mobile
care agent. Noble Mobile and you each agree to negotiate your claim in good faith. If Noble Mobile
and you are unable to resolve the claim within sixty (60) days after Noble Mobile receives your
claim description and supporting documentation, you may pursue your claim in arbitration.
**11.6 Small Claims Option.** As an alternative to arbitration, Noble Mobile may
choose to resolve payment disputes in small claims court in the county of your most recent billing
address. Noble Mobile and you agree that if you fail to timely pay amounts due, Noble Mobile may
assign your account for collection, and the collection agency may pursue, in small claims court,
claims limited strictly to the collection of the past due amounts and any interest or cost of
collection permitted by applicable law or the Agreement.
Either you or we may start arbitration proceedings following the above described 60-day period.
You may submit a demand for arbitration using one of the following arbitration services through
their New York, New York office: (1) ADR Services, New York, New York and (2) find a mediator at
[https://ww2.nycourts.gov/ip/adr/Info\_for\_parties.shtml](https://ww2.nycourts.gov/ip/adr/Info_for_parties.shtml). However, in all cases, you must serve all necessary paperwork through our registered agent
pursuant to Section 12.3 of these T&Cs.
You and Noble Mobile agree that the following rules will apply (the “Arbitration Rules”),
depending on which arbitration service provider you select: (1) if ADR Services, the Arbitration
Rules then in effect with the ADR Services (available at
[https://www.adrservices.com/services-2/arbitration-rules/](https://www.adrservices.com/services-2/arbitration-rules/)) or (2) if NY Courts, the rules available at
[https://ww2.nycourts.gov/ip/adr/Info\_for\_parties.shtml](https://ww2.nycourts.gov/ip/adr/Info_for_parties.shtml). If for any reason the arbitration service provider you select declines to administer the Claim,
you must submit your claim to the remaining arbitration service provider. If both ADR Services and
NY Courts decline to administer the Claim, then you or Noble Mobile may file a petition in Federal
Court for the appointment of an arbitrator pursuant to 9 U.S.C. Section 5. Noble Mobile and you
agree to arbitration before a single arbitrator (the “Arbitrator”). The Arbitrator must be a
retired judge or appellate justice, but otherwise will be selected pursuant to the applicable
Arbitration Rules. Notwithstanding anything to the contrary in Section 22 or any state’s conflict
of laws rules, in order to ensure the availability of witnesses, the Arbitrator will sit in New
York, New York, where Noble Mobile is headquartered, unless your billing address is in Puerto
Rico, in which case the Arbitrator will sit in Puerto Rico. If you live outside of New York, New
York, the Arbitrator shall permit you to fully participate in the arbitration hearing by
videoconference, and the Arbitrator shall have discretion to allow any party to fully participate
in the hearing by videoconference upon request. The purpose of this provision is to ensure that
the ADR Process is more accessible than a court trial and that you are not dissuaded from bringing
a legitimate claim because you need to personally attend court proceedings. In all cases, the
Arbitration Rules shall apply, except as modified by the Agreement. Notwithstanding anything to
the contrary in the Arbitration Rules, Noble Mobile voluntarily agrees to the following: if the
dispute involves less than $75,000.00, and you agree to limit your maximum recovery to $75,000.00,
you may elect to have Noble Mobile pay for the costs invoiced by the selected arbitration provider
(“Arbitration Costs”). To the extent otherwise required by applicable law, the Arbitration Rules,
or as required of Noble Mobile to enforce the ADR Process, Noble Mobile will pay for or reimburse
Arbitration Costs. Otherwise, Noble Mobile and you will equally share the payment of Arbitration
Costs. The term Arbitration Costs does not include attorney’s fees incurred by you or Noble
Mobile. An arbitrator may award on an individual basis any relief that would be available in a
court, including injunctive or declaratory relief and attorneys’ fees. Puerto Rico customers:
Refer to Section 11 for details of the Puerto Rico Telecommunications Dispute Procedure.
**11.7 Discovery.** Notwithstanding anything to the contrary in the Arbitration
Rules, to the extent permitted by applicable law, you and Noble Mobile agree that discovery shall
be limited to one deposition per side and ten requests for production of documents and materials,
including any electronically stored information, reasonably tailored to the issues in the case,
given the Arbitrator’s discretion to limit the production of electronically stored information or
shift the cost to the party seeking the production of electronically stored information, depending
on the circumstances presented to the Arbitrator. The purpose of this provision is to ensure that
the arbitration process is more affordable than an action in Court and that you are not dissuaded
from bringing a legitimate claim based on the broader range of discovery permitted in a court
action. Notwithstanding the foregoing, the Arbitrator will have discretion, upon a showing of good
cause and necessity to ensure a fair hearing on the merits, to expand the limits of discovery to
include additional depositions, additional document requests, or expanded to include written
interrogatories in lieu of additional depositions.
**11.8 CLASS ACTION WAIVER.** NOBLE MOBILE AND YOU EACH AGREE THAT ANY PROCEEDINGS,
WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS
OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Neither
you, nor any other customer, can be a class representative, class member, or otherwise participate
in a class, consolidated, or representative proceeding against Noble Mobile.
**12\. Notices and Customer Communications.**
**12.1 Autodialed or Prerecorded Messages.** We may at times contact you using
autodialed or prerecorded message calls or text messages at the telephone number associated with
your Device. We may place such calls or texts to (i) provide notices regarding your Noble Mobile
account or account activity, (ii) investigate or prevent fraud, (iii) inform you about products or
services that may be of interest to you, or (iv) collect a debt owed to us. You agree that we and
our service providers may contact you using autodialed or prerecorded message calls and text
messages to carry out the purposes we have identified above. We may also share your phone number
with service providers with whom we contract to assist us in pursuing these interests, but will
not share your phone number with third parties for their own purposes without your consent.
Standard telephone minute and text charges may apply.
**12.2 Revocation of Consent.** You do not have to consent to receive autodialed or
prerecorded message calls or texts in order to use Noble Mobile Service. Where Noble Mobile is
required to obtain your consent for such communications, you may choose to revoke your consent by
any reasonable means, including by (i) contacting our Member Experience department at 866-766-6253
or emailing us at [support@noblemobile.com](mailto:support@noblemobile.com), or (ii)
writing to: Noble Mobile, 262 West 38th Street, Suite 1002, New York, NY 10018, Attn:
Member Experience. Written notices from you to us are considered delivered when you send an email
or three (3) days after mailing to the address above.
**12.3 Registered Agent.** To begin arbitration or any other legal
proceeding against Noble Mobile, you must serve our registered agent. For all customers other than
Puerto Rico customers, our registered agent is Corporation Service Company and can be contacted at
251 Little Falls Drive, Wilmington, New Castle County, Delaware 19808, 1-800-927-9801. For Puerto
Rico customers, our registered agent is Fast Solutions, LLC and can be contacted at Citi Tower,
252 Ponce de Leon Avenue, Floor 20, San Juan, Puerto Rico, 00918, phone: 1-787-688-5881.
**13\. Lost or Stolen Devices.**
You agree to notify us if your Device is lost or stolen. Once you notify us, we will suspend your
Service. After your Service is suspended, you will not be responsible for additional usage Charges
incurred in excess of your Service plan Charges, and applicable Taxes, Fees, and Surcharges. If
you request that we not suspend your Service, you will remain responsible for all usage and
Charges incurred and applicable Taxes, Fees and Surcharges. We may prevent a lost or stolen Device
from registering on any network. California customers: For Charges incurred before you notify us,
you are not liable for Charges you did not authorize, but the fact that your Device or account was
used is some evidence of authorization. You may request that we investigate Charges you believe
were unauthorized. We may ask you to provide information and you may submit information to support
your request. If we determine the Charges were unauthorized, we will credit your account. If we
determine the Charges were authorized, we will inform you within thirty (30) days and you will
remain responsible for the Charges.
**14\. Misuse of Service or Device.**
By activating or renewing Noble Mobile Service with Noble Mobile, you agree that you do so because
you want Noble Mobile Service from Noble Mobile and not for any other purposes. Noble Mobile
Service plans may only be used for the following purposes (and your use of Noble Mobile Service
must be initiated from your supported, compatible Device or Mobile HotSpot (tethering)): (i) voice
calls between two individuals; (ii) text and picture messaging; and (iii) Internet browsing and
ordinary content downloads. You agree not to misuse the Service or Device, including but not
limited to: (a) reselling or rebilling our Service; (b) using the Service or Device to engage in
unlawful activity, or in conduct that adversely affects our customers, employees, business, or any
other person(s), or that interferes with our operations, network, reputation, or ability to
provide quality service, including but not limited to the generation or dissemination of viruses,
malware or “denial of service” attacks; (c) using the Service as a substitute or backup for
private lines or dedicated data connections; (d) using the Service for continuous, mobile to
mobile or mobile to landline voice calls; (e) using the Service for automated text or picture
messaging to another mobile device or email address; (f) uploading, downloading or streaming of
continuous video or audio; (g) tampering with or modifying your Device; (h) “spamming” or engaging
in other abusive or unsolicited communications, or any other mass, automated voice or data
communication for commercial or marketing purposes; (i) using the Service in connection with
server devices or host computer applications, including continuous Web camera posts or broadcasts,
automatic data feeds, automated machine-to-machine connections, voice or SMS relay, or
peer-to-peer (P2P) file-sharing; (j) accessing, or attempting to access without authority, the
information, accounts or devices of others, or to penetrate, or attempt to penetrate, Noble
Mobile’s or another entity’s network or systems; (k) running software or other devices that
maintain continuously active Internet connections when a computer’s connection would otherwise be
idle, or “keep alive” functions (e.g., using a Service plan for Web broadcasting, operating
servers, telemetry devices and/or supervisory control and data acquisition devices); (l) using the
Service to relay voice calls or text and picture messages not originated from the Device; or (m)
assisting or facilitating anyone else in any of the above activities. You agree that you will not
install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater
or signal booster) to originate, amplify, enhance, retransmit or regenerate a transmitted RF
signal. Voice services may not be used for monitoring services, data transmission, transmission of
broadcasts, transmission of recorded material, relay services, interconnection to other networks,
telemarketing activity, autodialed calls or robocalls.
**15\. Our Rights to Limit or End Service or the Agreement.**
**15.1 Rights To Adjust Service.** WE MAY LIMIT, THROTTLE, ADJUST, SUSPEND OR
TERMINATE YOUR SERVICE OR AGREEMENT WITHOUT NOTICE AT ANY TIME AND FOR ANY REASON, including,
without limitation, if we determine, in our sole discretion, that you or any authorized user has
done (or, based on other types of behavior, you or any user may do) any of the following: (a)
breach the Agreement (including, without limitation, the
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use); (b)
transfer Service to another person without our consent; (c) becomes insolvent, goes bankrupt or
threatens bankruptcy (except as prohibited by law); (d) misuse your Service or Device as described
in Section 14 above; (e) use your Service or Device in a manner that is excessive, unusually
burdensome, or unprofitable to us, or which otherwise violates our Acceptable Use Policy; or (f)
are on a Service plan that we determine is no longer available to you. We may impose credit, usage
or other limits to your Service, suspend your Service, or block certain types of calls, messages
or sessions (such as international, 10XXX, 0+/0-, chat services, 900 or 976 calls), in our sole
discretion and without notice.
Noble Mobile reserves the right to cancel or deactivate Noble Mobile Service or reduce data
throughput speeds in order to protect its network supplier’s network from harm or to protect
itself from financial or other harm due to any cause including, without limitation, the excessive
and/or unauthorized use of Noble Mobile Service or any credit card “chargebacks.” Noble Mobile
reserves the right to limit throughput or the amount of data transferred and to deny or terminate
Service to anyone Noble Mobile believes is using the Noble Mobile Service in an unauthorized
manner or whose usage, in Noble Mobile’s sole discretion, adversely impacts its network supplier’s
network or customer service levels. Noble Mobile will presume you are engaging in an unauthorized
use in violation of these T&Cs, if in Noble Mobile’s sole discretion, you are placing an
abnormally high number of calls, or repeatedly placing calls of unusually long duration, or if
your talk, text or data usage is harmful or disruptive to Noble Mobile’s network supplier’s
network or service levels or to Noble Mobile’s financial or other interests. If we determine, in
our sole discretion, that you are using your Service in violation of these T&Cs or in any other
manner that we deem to be unreasonable or excessive, we may terminate individual calls or data
connections, terminate or reduce data throughput or terminate your Service, decline to renew your
Service, or offer you a different Service plan without an unlimited usage component which may
result in an increased cost to you.
Noble Mobile may discontinue providing Noble Mobile Service to you, discontinue your account,
terminate data connections and/or reduce data throughput speeds if your usage, in the sole
judgment of Noble Mobile: (i) appears likely to generate abnormally high call volumes or data
usage and/or abnormally long average call lengths or data usage as compared to the usage of other
Noble Mobile customers; or (ii) may be harmful or disruptive to, or interfere with, Noble Mobile’s
network supplier’s network, Noble Mobile’s service or the ability to provide quality service to
other customers. By initiating Noble Mobile Service and placing or receiving calls, you
acknowledge and agree to Noble Mobile’s right to terminate your Service under these circumstances.
If we limit, suspend or terminate your Service and later reinstate your Service, you may be
charged a reinstatement fee.
This paragraph constitutes notice to Puerto Rico customers that your Service may be suspended or
cancelled if you engage in any of the foregoing actions in Sections 14 and 15 in accordance with
the Puerto Rico Suspension Regulation 5940 of March 12, 1999, promulgated by the
Telecommunications Board where applicable, or in Noble Mobile’s sole discretion. If your Service
or account is limited, suspended or terminated and then reinstated, you may be charged a
reactivation fee.
**15.2 No Future Service.** In the event Noble Mobile terminates your Noble Mobile
Service for any reason specified in Section 15.1 or otherwise, we reserve the right to prohibit
you from using any Noble Mobile Service plan in the future by blocking your device from our
network, prohibiting you from using a new Noble Mobile Service account that you purchase, or
through other means.
**15.3 Plan Refund Policy (Terminations, Suspensions, Adjustments).** If you have
purchased one of our Noble Mobile plans and we terminate or suspend your Service for any reason
specified in Section 15.1 or otherwise, you will not receive any refund of amounts paid to us in
connection with such Service plan.
**16\. Waivers and Limitations of Liability.**
YOU AGREE THAT:
NOBLE MOBILE IS NOT AN INSURER OF SERVICES, NOR CAN IT INSURE THE ACCURACY OF YOUR INFORMATION OR
THE PRIVACY OR SECURITY OF YOUR NOBLE MOBILE ACCOUNTS;
1. NOBLE MOBILE HAS NO CONTROL OVER THE ACTS AND CONDUCT OF THIRD PARTIES;
2. NOBLE MOBILE IS NOT RESPONSIBLE FOR LOSSES INCURRED AS A RESULT OF YOUR OR A THIRD-PARTY’S USE
OF YOUR NOBLE MOBILE WIRELESS NUMBER OR OTHER NOBLE MOBILE SERVICE AS A SOURCE OF AUTHENTICATION
OR VERIFICATION IN CONNECTION WITH ANY SOCIAL MEDIA, EMAIL, FINANCIAL, CRYPTOCURRENCY OR OTHER
ACCOUNT.
3. YOU ARE RESPONSIBLE FOR KEEPING YOUR EMAIL, PASSWORD, AND ALL OTHER ACCOUNT INFORMATION RELATING
TO YOUR USE OF NOBLE MOBILE SERVICE SECURE AT ALL TIMES.
4. EXCEPT IN CASES OF FRAUD OR WILLFUL MISCONDUCT, TO THE GREATEST EXTENT PERMITTED BY LAW, NOBLE
MOBILE IS NOT RESPONSIBLE FOR LOSSES RELATING TO ANY SERVICE, SIM CARD, AND/OR DEVICE IT MAY
OFFER UNDER THESE T&CS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE THAT NOBLE
MOBILE IS NOT RESPONSIBLE FOR LOSSES RELATING TO YOUR INABILITY TO REACH 9-1-1 OR ACCESS ANY
OTHER EMERGENCY SERVICES; YOUR USE OF, OR INABILITY TO USE, ANY SERVICE, SIM CARD, OR DEVICE
UNDER THESE T&CS (INCLUDING, WITHOUT LIMITATION, ANY SERVICE, SIM CARD, OR DEVICE WHICH MAY BE
OFFERED IN CONNECTION WITH ANY THIRD-PARTY HARDWARE, SOFTWARE, OR SERVICE, EVEN IF SUCH
THIRD-PARTY HARDWARE, SOFTWARE, OR SERVICE IS OFFERED BY NOBLE MOBILE); AND/OR ANY INTERRUPTION,
ERROR, LIMITATION, OR DELAY IN ANY SERVICE, SIM CARD, OR DEVICE. WITHOUT LIMITING THE FOREGOING,
YOU ALSO AGREE THAT NOBLE MOBILE IS NOT RESPONSIBLE FOR THE INSTALLATION, MAINTENANCE, REMOVAL,
OR TECHNICAL SUPPORT OF ANY SERVICE, SIM CARD, OR DEVICE, PROVIDED UNDER THESE T&CS. WITHOUT
LIMITING THE FOREGOING, YOU ALSO AGREE WE ARE NOT LIABLE FOR MISSED OR DELETED VOICEMAILS OR
OTHER MESSAGES, FOR ANY INFORMATION (LIKE PICTURES) THAT GET LOST OR DELETED.
5. TO THE GREATEST EXTENT PERMITTED BY LAW, YOU AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY
RELIEF AGAINST EACH OTHER TO DIRECT AND ACTUAL DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY.
THIS MEANS THAT WE WILL NOT BE LIABLE FOR, AND YOU WILL NOT SEEK FROM US, ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES ARISING OUT OF OUR SERVICE (INCLUDING THE PROVISION
OF OR FAILURE TO PROVIDE SAME), ANY DEVICE, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT OR
THE SUBJECT MATTER HEREOF, REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT WE HAVE BEEN
INFORMED OF, OR OTHERWISE MIGHT HAVE ANTICIPATED, THE POSSIBILITY OF SUCH DAMAGES. THESE
DISALLOWED DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, DAMAGES ARISING OUT OF UNAUTHORIZED ACCESS
OR CHANGES TO YOUR ACCOUNT, SERVICE, OR DEVICE, OR THE USE OF YOUR ACCOUNT, SERVICE OR DEVICE BY
YOU OR BY OTHERS TO AUTHENTICATE, ACCESS, USE OR MAKE CHANGES TO THIRD PARTY ACCOUNTS, INCLUDING
BUT NOT LIMITED TO FINANCIAL, CRYPTOCURRENCY, OR SOCIAL MEDIA ACCOUNTS. THIS LIMITATION AND
WAIVER ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT WE
WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH CLAIM.
6. IN ANY EVENT, TO THE GREATEST EXTENT PERMITTED BY LAW, OUR LIABILITY FOR DAMAGES OR OTHER
MONETARY RELIEF FOR ANY CLAIMS YOU MAY HAVE AGAINST US IS STRICTLY LIMITED TO NO MORE THAN THE
AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICE FROM WHICH THE DAMAGES OR OTHER LIABILITY
AROSE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN
ADDITION, IN ANY EVENT, YOU AND WE EACH ALSO AGREE THAT ALL CLAIMS MUST BE BROUGHT WITHIN TWO
(2) YEARS OF THE DATE THE CLAIM ARISES.
**17\. AI Chatbot Waiver of Liability.**
Noble Mobile utilizes an artificial intelligence (AI) chatbot to provide prompt responses to user
inquiries and requests. While Noble Mobile strives to ensure the accuracy of the information
provided by the chatbot, we do not guarantee its completeness, accuracy, or reliability. The
chatbot's responses are for informational purposes only and should not be relied upon as legal,
financial, or professional advice.
Noble Mobile, its affiliates, officers, directors, employees, and agents shall not be liable for
any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your
use of or reliance on the chatbot, including but not limited to errors, omissions, or
misrepresentations in the chatbot’s responses.
All information provided by the chatbot is subject to and superseded by Noble Mobile’s official
Terms and Conditions. In the event of any conflict or inconsistency between the chatbot’s
responses and the official Terms and Conditions, the Terms and Conditions shall prevail. Users are
encouraged to review the official Terms and Conditions thoroughly for complete and accurate
information. For further assistance or clarification, please contact Noble Mobile directly either
via email at [support@noblemobile.com](mailto:support@noblemobile.com) or via phone
866-766-6253. By using the Noble Mobile AI chatbot, you acknowledge and agree to the terms of this
waiver and the official Terms and Conditions.
**18\. Indemnification.**
You agree to defend, indemnify, and hold us harmless from and against any and all losses, claims,
liabilities, costs and expenses (including taxes, fees, fines, penalties, interest, expenses of
investigation and attorneys’ fees and disbursements) as incurred, arising out of or relating to
use of the Service or Devices, breach of the Agreement, or violation of any laws or regulations or
the rights of any third party by you or any person on your account or any person you allow to use
your Service or Device.
**19\. Enforceability and Assignment.**
A waiver of any part of the Agreement in one instance is not a waiver of any other part or any
other instance and must be expressly provided in writing. If we do not enforce our rights under
any provisions of the Agreement, we may still require strict compliance in the future. Except as
provided in Section 12, if any part of the Agreement is held invalid that part may be severed from
the Agreement. You cannot assign the Agreement or any of your rights or duties under it without
our written consent. We may assign all or part of the Agreement or your debts to us without
notice. The Agreement is the entire agreement between Noble Mobile and you and defines all of the
rights you have with respect to your Noble Mobile Service or Noble Mobile Device, except as
provided by law, and you cannot rely on any other documents or statements by any sales or service
representatives or other agents. If you purchase a Device, services or content from a third party,
you may have a separate agreement with the third party; Noble Mobile is not a party to that
agreement. Any determination made by us pursuant to this Agreement, shall be in our sole
reasonable discretion. Sections of this Agreement that by their nature should survive termination
shall continue after termination of our Agreement with you.
**20\. Choice of Law.**
Noble Mobile and you agree that the Agreement is governed by the Federal Arbitration Act and
applicable federal law, including but not limited to determinations of arbitrability. Without
limiting the general applicability of federal law to the Agreement (including but not limited to
any and all determinations of arbitrability as provided for in Section 12 to these T&Cs), and only
to the extent state law may apply to the Agreement, Noble Mobile and you agree the laws of the
state in which your billing address is located shall apply, without regard to the conflict of laws
rules of that state. Foreign laws (except for Puerto Rico) do not apply. In order to ensure the
availability of witnesses, arbitration will be held New York, where Noble Mobile is headquartered;
unless your billing address is in Puerto Rico, in which case arbitration will be held in Puerto
Rico. In all cases, arbitration will be held in accordance with Section 12 above. To the extent
permissible under the Agreement, court proceedings must be initiated in the courts of New York. If
any provision of the Agreement is invalid under the law of any of the above jurisdictions, that
provision will not apply in that jurisdiction; the remainder of the Agreement shall remain in
force.
**21\. CPNI.**
Customer Proprietary Network Information (“CPNI”) is information that Noble Mobile and other
telecommunications carriers obtain when providing your telecommunications services to you. CPNI
includes the types of telecommunications services you currently purchase, how you use them, and
the billing information related to those services, including items such as the types of local,
long distance and wireless telecommunications services that you have purchased and your calling
details. Your telephone number, name and address are not considered CPNI.
We may use your CPNI to the extent needed to provide you with the Service, including, to the
extent available and applicable, any multi-line services you have purchased (in which case you
agree and understand that we may share your CPNI, as needed, with other members associated with
your multi-line account, including information regarding the types of telecommunications services
you currently purchase). We also may use your CPNI for training and quality assurance, and to
offer you additional services of the type you already purchase from Noble Mobile. We may also use
your CPNI to offer you products and services, packages, discounts and promotions from our
affiliates, which may be different from the types of services you already purchase.
Noble Mobile uses technology and security features and strict policy guidelines to safeguard the
privacy of CPNI and protect it from unauthorized access or improper use. Noble Mobile does not
disclose CPNI outside of Noble Mobile, its affiliates and their respective agents without customer
consent except as required by law. When Noble Mobile uses third parties to perform services on its
behalf that require the use of CPNI, Noble Mobile requires that they protect the CPNI consistent
with this provision. Noble Mobile does not sell CPNI to unaffiliated third parties.
If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer
service representative at the customer service phone number located in Section 12 of these T&Cs.
**22\. General Promotional Terms & Conditions**
**22.1 General.** From time to time, and in Noble Mobile’s sole discretion, we may
offer certain promotions (including, without limitation, credits, discounts, or “free” Service),
for any reason whatsoever, to any subset of customers (e.g. new port-in customers, customers who
meet certain eligibility requirements, etc.). For avoidance of all doubt, in addition to all other
terms and conditions contained in these T&Cs, including but not limited to any applicable
promotional terms, together with all other promotional terms which Noble Mobile may publish as a
supplement to these T&Cs, all of which shall apply to any such promotion according to these T&Cs,
you and Noble Mobile each agree that any promotion, to the extent available to you, any Noble
Mobile customer, or any subset of Noble Mobile customers, shall only be offered, if at all, in
Noble Mobile’s sole discretion, and may be modified or terminated at any time without notice.
Without limiting the foregoing, to the greatest extent permissible by applicable law, under no
circumstances shall any promotional credits, discounts, or “free” Service be transferrable,
combinable with any other offer, or redeemable for any amount of cash or credit. Promotions, if
offered, may apply only to port-ins, new lines, or both. Eligibility and full details will be
clearly explained during the purchase process.
**22.2 Noble Cash Rewards Program.** Noble Mobile may periodically offer rewards
points (“Noble Cash”) as a bonus for actions such as activating a new line or maintaining active
membership for a specified period (e.g., loyalty bonus). Noble Cash bonuses will be credited to
your Member Dashboard (www.noblemobile.com/dashboard) and mobile app. These bonuses may only be
redeemed or withdrawn after you have remained a member in good standing for a predetermined
period, as specified at the time the Noble Cash is awarded. Certain Noble Cash bonuses may be
subject to a lock-in period, during which they cannot be withdrawn or redeemed. You will be
notified of the applicable lock-in period when the Noble Cash is credited to your account. Noble
Mobile reserves the right to modify, suspend, or terminate the Noble Cash program or its terms at
any time, with or without notice, subject to applicable law. For complete details, including
eligibility, redemption, and restrictions, please refer to the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards)
or [Member Dashboard](http://www.noblemobile.com/dashboard).
**22.3 Free Month Bonus.** Noble Mobile may periodically offer new members a
promotional free first month of service (“Free Month”). If you are eligible for the Free Month,
you may also earn Noble Cash back for unused data during that month, subject to the terms of the
Noble Rewards Program. Noble Cash back earned during the Free Month will be credited to your
[Member Dashboard](http://www.noblemobile.com/dashboard) but will not be available for
redemption (e.g., withdrawal or application to your monthly bill) until you have paid for two
consecutive months of service in full and remain a member in good standing. Noble Mobile reserves
the right to disqualify, withhold, or revoke Noble Cash back for any suspected fraud, abuse, or
violation of these Terms and Conditions. Noble Mobile may also modify, suspend, or terminate the
Free Month promotion or the Noble Cash back program at any time, with or without notice, subject
to applicable law. For complete details, including eligibility, redemption restrictions, and
program rules, please refer to the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards)
and your [Member Dashboard](http://www.noblemobile.com/dashboard).
**22.4 Noble Guarantee.** Noble Mobile offers a 14-day satisfaction guarantee for new
service activations. If you are not satisfied with your Noble Mobile service for any reason, you
may request a full refund of the purchase price for your current billing cycle, including
associated taxes and fees, provided you meet the following conditions: (i) You purchased a Noble
Mobile plan directly through [www.noblemobile.com](http://www.noblemobile.com/); (ii)
You request the refund and cancel your service within fourteen (14) calendar days from the date of
purchase; and (iii) You contact our Member Experience team via email at support@noblemobile.com or
by phone at 866-766-6253 to initiate the cancellation and refund process. Refunds will be
processed to the original payment method within 10 business days of approval, subject to
verification. The Noble Guarantee applies only to the initial purchase price and associated taxes
and fees for the current billing cycle and does not include any additional services, features, or
promotional rewards (e.g., Noble Cash). Noble Mobile reserves the right to deny refunds for
accounts involved in fraud, abuse, or violation of these Terms and Conditions. This guarantee does
not extend to renewals, subsequent billing cycles, or other guarantees beyond the refund described
above. For complete details, refer to the
[Noble Mobile Terms and Conditions](http://www.noblemobile.com/agreements). By
activating a Noble Mobile plan, you acknowledge and agree to the terms of the Noble Guarantee.
**22.5 Noble Referrals Program.** Noble Mobile offers a Noble Referrals Program
(“Referrals”) to reward members for referring new customers. To participate, you must: (i) Be an
active member in good standing with Noble Mobile; and (ii) Access your Member Dashboard at
www.noblemobile.com/dashboard, navigate to “Referrals,” and share your unique referral code or
link with prospective members.
When a referred individual (“Referred Member”) uses your unique referral code or link at checkout
on [www.noblemobile.com](https://noblemobile.com/www.noblemobile.com), and ports-in an existing phone number to
Noble Mobile, the Referred Member will receive one (1) free month of Noble Mobile service. If the
Referred Member remains an active member in good standing for at least three (3) full billing
cycles (90 calendar days following the activation date), the Referring Noble Member will receive
$100 in Noble Cash upon completion of their next billing cycle, subject to the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards). Members can track the status of all their referrals at
[www.noblemobile.com/dashboard/referrals](http://www.noblemobile.com/dashboard/referrals).
Noble Mobile reserves the right to withhold, revoke, or disqualify referral rewards (including
free months and Noble Cash) for suspected fraud, abuse, or violation of these Terms and Conditions
or the Acceptable Use Policy. Noble Mobile may modify, suspend, or terminate the Noble Referrals
Program at any time, with or without notice, subject to applicable law. The free month of service
and Noble Cash rewards are non-transferable, non-refundable, and subject to the terms outlined in
the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards)
and Section 22.2 Noble Cash Rewards Program.
This program applies only to referrals for plans purchased directly through www.noblemobile.com
and does not include plans purchased from retail partners or other websites. For complete details,
including eligibility, restrictions, and redemption, refer to the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards)
and your [Member Dashboard](http://www.noblemobile.com/dashboard). By participating in
the Noble Referrals Program, you acknowledge and agree to these terms and the Noble Mobile Terms
and Conditions.
**22.6 Partner Discounts Program.** Noble Mobile partners with select brands,
including but not limited to Calm, Back Market, Get Your Guide, and Crunch Fitness, to offer
exclusive discounts and promotions to Noble Mobile members in good standing. These offers are
subject to availability and the terms and conditions of each partner, which may be found on their
respective websites or as specified below. Noble Mobile facilitates access to these discounts but
is not responsible for the administration, fulfillment, or any disputes arising from partner
offers. Members can access available discounts through the
[Member Dashboard](http://www.noblemobile.com/dashboard) at or as communicated via
email or the Noble Mobile app.
_Calm Free Trial Offer_
Noble Mobile members in the United States who have not previously subscribed to Calm Premium are
eligible for a free trial of Calm Premium, subject to the following terms:
- The free trial automatically renews into a one-year subscription at Calm’s then-current retail
price unless cancelled prior to the trial’s end.
- The subscription will automatically renew annually at Calm’s then-current retail price until
cancelled. Members may cancel at any time through Calm’s platform, per Calm’s cancellation
policy.
- This offer is valid through October 31, 2025, and is not available to members who have
previously tried Calm Premium.
- Additional terms and conditions apply, as outlined on Calm’s partnership page.
Noble Mobile reserves the right to modify, suspend, or terminate the Partner Discounts Program or
any specific partner offer at any time, with or without notice, subject to applicable law. Noble
Mobile is not liable for any changes, cancellations, or disputes related to partner offers,
including the Calm Free Trial Offer. For complete details on partner discounts, including
eligibility and restrictions, refer to the
[Member Dashboard](http://www.noblemobile.com/dashboard) and the respective partner’s
terms and conditions.
By participating in the Partner Discounts Program, you acknowledge and agree to these terms, the
Noble Mobile Terms and Conditions, and the applicable partner’s terms and conditions.
**22.7 Founders Rewards.** Noble Mobile offers rewards for the first 10,000 Members.
Full are available in the
[Founders Rewards Program Terms & Conditions](https://noblemobile.com/agreements#founders-rewards).
**22.8 No-Bull Family Plan.** Noble Mobile offers a No-Bull Family Plan (“Family
Plan”) that allows members in good standing to add additional lines to their account at the
pricing specified in the Plan terms above. For each additional Family Plan line, the primary
member will receive $30 in Noble Cash every six months (180 calendar days) for the duration of
their active membership, provided all lines remain in good standing.
The $30 Noble Cash reward per additional line is credited to the primary member’s account on the
date the line is activated and every 180 calendar days thereafter (e.g., a line added on January
1, 2025, receives $30 Noble Cash on January 1, 2025, and again on June 30, 2025). Noble Cash
rewards are subject to a growth rate determined by Noble Mobile (e.g., 5.5% as of September 16,
2025), which may change at Noble Mobile’s discretion. Rewards are available for redemption after
180 calendar days from the date credited, per Section 22.2 (Noble Cash Rewards Program) and the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards).
When a Family Plan line is added mid-billing cycle, the Noble Cash reward for unused data is
prorated based on the remaining days in the primary member’s 30-day billing cycle. For example, if
the primary member’s billing cycle begins on January 1, 2025, and a Family Plan line is added on
January 15, 2025, the new line’s data threshold for earning Noble Cash (e.g., 10 GB for 15 days
vs. 20 GB for a full cycle) is prorated proportionally.
After the initial billing cycle, the data threshold resets to the standard amount (e.g., 20 GB per
30-day cycle) for all Family Plan lines, provided the account remains in good standing.
Noble Mobile reserves the right to modify, suspend, or terminate the Family Plan or its rewards,
including pricing and Noble Cash benefits, at any time with or without notice, subject to
applicable law. Noble Mobile may withhold, revoke, or disqualify Noble Cash rewards for suspected
fraud, abuse, or violation of these Terms and Conditions or the
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use), (Section
15.3). All Noble Cash rewards are subject to the terms outlined in Section 22.2 (Noble Cash
Rewards Program) and the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards).
By participating in the Family Plan, you acknowledge and agree to these terms and the Noble Mobile
Terms and Conditions.
**22.9 Try Noble for a Discount (One Month).** Noble Mobile may periodically offer
new members a promotional rate to join Noble, including but not limited to, “Try Noble for $10 in
your first month.” If you are eligible for the discount, you will be enrolled in autopayment at
the end of the discount period at the standard monthly plan rate for Noble Service. Any Noble Cash
back earned during the discounted period will be credited to your
[Member Dashboard](http://www.noblemobile.com/dashboard). For complete details on Noble
Cash, including eligibility, redemption restrictions, and program rules, please refer to the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards)
and your [Member Dashboard](http://www.noblemobile.com/dashboard). By participating in
this or any discount, you acknowledge and agree to these terms and the Noble Mobile Terms and
Conditions.
**22.10 Try Noble for a Discount (Multiple Months).** Noble Mobile may periodically
offer new members a promotional rate to join Noble for a period of multiple Billing Cycles,
including but not limited to, “Try Noble for $10 a month for your first three (3) months.” If you
are eligible for the discount, you will be enrolled in autopayment at the end of the discount
period at the standard monthly plan rate for Noble Service. Any Noble Cash back earned during the
discounted period will be credited to your
[Member Dashboard](http://www.noblemobile.com/dashboard). For complete details on Noble
Cash, including eligibility, redemption restrictions, and program rules, please refer to the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards)
and your [Member Dashboard](http://www.noblemobile.com/dashboard). By participating in
this or any discount, you acknowledge and agree to these terms and the Noble Mobile Terms and
Conditions.
**22.11 Noble Life App Terms and Rewards.** Noble Mobile may periodically offer
prospective new members (ages 18+ in eligible regions) the opportunity to earn Noble Cash via its
“Noble Life” app (“Noble App”). Users of the Noble App must create a Noble account (with email,
password, and/or phone number) and do not need an active paid Noble line to start. Noble App users
can earn Noble Cash by reducing phone usage, tracked via a proprietary algorithm called the “Brain
Rot Index” (“BRI”). BRI is based on screen time, phone pick-ups, excessive social media usage
(e.g., time on apps like Instagram or TikTok), and other measurements of phone habits. Noble
Mobile reserves the right to adjust the BRI calculation, daily thresholds (e.g., BRI under 100 for
$1 daily), and maximum earnings (e.g., $100 total) at its sole discretion at any time, with
current details available in the Noble App and Member Dashboard. To redeem Noble Cash, users must
port-in their current phone number, activate a paid Noble phone line and maintain active
membership for a minimum of 90 days. Noble Mobile reserves the right to suspend accounts or
forfeit rewards for fraud or abuse. For complete details on Noble Cash, including eligibility,
redemption restrictions, and program rules, please refer to the
[Noble Rewards Terms and Conditions](http://www.noblemobile.com/agreements#noble-rewards)
and your [Member Dashboard](http://www.noblemobile.com/dashboard). By using the Noble
App or participating in rewards, you consent to data collection as outlined in our Privacy Policy
and agree to these terms, the Noble Mobile Terms and Conditions, and the
[End User License Agreement](https://noblemobile.com/agreements#eula).
**22.12 MoviePass Partnership Program.** Noble Mobile has entered into a co-marketing
and referral partnership with MoviOne, Inc. (d/b/a "MoviePass") to offer exclusive benefits to
eligible Noble Members and qualifying MoviePass users. This Section 22.12 governs your
participation in the MoviePass Partnership Program (the "MoviePass Program").
_Eligibility._ The MoviePass Program is available to two categories of participants: (i)
active Noble Members in good standing who wish to access a discounted MoviePass subscription
("Noble Member Offer"), and (ii) existing MoviePass users or subscribers to their email/social
channels who port their phone number to Noble Mobile through the designated MoviePass referral
channel ("MoviePass User Offer").
_Noble Member Offer._ Active Noble Members in good standing may access a
promotional discount of 25% off a MoviePass Monthly Season Pass subscription (equivalent to four
months of service for the price of three) via a unique discount code available through your Noble
Member Dashboard at www.noblemobile.com/dashboard. One discount code is available per Member
account, regardless of the number of active lines associated with that account. Noble Members may
view and copy their assigned MoviePass discount code from the Dashboard at any time during the
Program Term (as defined below).
_MoviePass User Offer._ Existing MoviePass users or subscribers to their email/social
channels who port their current phone number to Noble Mobile using a valid MoviePass promotional
code at checkout are eligible to receive one (1) Annual Basic subscription per Member account. To
qualify, you must port in an existing phone number (new number activations are not eligible) and
complete activation of your Noble line. Upon activation, Noble will email you a unique one-year
MoviePass discount code at the email address on file and make it available in your Noble
[Member Dashboard](http://www.noblemobile.com/dashboard).
_Code Redemption._ Promotional codes issued under the MoviePass User Offer
must be redeemed within three (3) months of the date of issuance. Codes that are not redeemed
within this window will expire and are not subject to replacement or extension. Redemption
requires a valid MoviePass account and is subject to MoviePass's own redemption terms.
_Line Deactivation._ If a Noble line associated with a MoviePass Program benefit is
deactivated for any reason, the corresponding MoviePass subscription linked to that line will be
disabled at or before the end of the member's then-current Noble billing month. Noble Mobile will
notify MoviePass of the deactivation to facilitate timely cancellation of the associated MoviePass
subscription.
_Program Term._ The MoviePass Program is available from March 12, 2026 through April 30,
2026 (the "Program Term"), or while promotional code supplies last, whichever occurs first, unless
earlier terminated or extended by Noble Mobile in its sole discretion. Noble Mobile will provide
notice of any material changes to the MoviePass Program via the Member Dashboard and/or email.
_Data Sharing._ By participating in the MoviePass Program, you acknowledge and agree that
Noble Mobile may share limited subscriber information with MoviePass solely for the purposes of
tracking, verifying, and fulfilling referral rewards under this Program. Such information may
include your Noble Subscriber ID, activation date, promo code used, line status, and zip code.
Neither Noble Mobile nor MoviePass will sell or otherwise transfer your personal information to
unaffiliated third parties. All data sharing is conducted in accordance with Noble Mobile's
Privacy Policy and applicable law, including the California Consumer Privacy Act (CCPA) where
applicable.
_Limitations and Conditions._ Promotional codes are non-transferable, non-combinable with
any other offer, and may only be used once per account. Noble Mobile reserves the right to verify
activation and line status and to withhold, revoke, or disqualify MoviePass Program benefits for
accounts involved in suspected fraud, abuse, or violation of these Terms and Conditions or the
Acceptable Use Policy. MoviePass subscription benefits are subject to MoviePass's own terms of
service, pricing, and platform availability. Upon expiration of the one-year promotional period,
your MoviePass subscription will automatically renew at the then-current MoviePass rate unless you
cancel in accordance with MoviePass's Terms of Service. Noble Mobile is not responsible for the
administration, fulfillment, or performance of MoviePass's service, including any changes,
interruptions, or discontinuation of MoviePass's platform, or for any auto-renewal charges
assessed by MoviePass following the promotional period. Noble Mobile reserves the right to modify,
suspend, or terminate the MoviePass Program at any time, with or without notice, subject to
applicable law.
By participating in the MoviePass Partnership Program, you acknowledge and agree to these terms
and the Noble Mobile Terms and Conditions.
[Back to top](https://noblemobile.com/agreements#top)
# Acceptable Use Policy
_Revised September 12, 2025_
**1\. Introduction**
Noble Mobile is at all times committed to complying with the laws and regulations governing use of
the Internet, e-mail transmission and text messaging and preserving for all of its Customers the
ability to use Noble Mobile's network and the Internet without interference or harassment from
other users. The Noble Mobile Acceptable Use Policy ("AUP") is designed to help achieve these
goals.
By using IP Service(s), as defined below, Customer(s) agrees to comply with this Acceptable Use
Policy and to remain responsible for its users. Noble Mobile reserves the right to change or
modify the terms of the AUP at any time, effective when posted on Noble Mobile's web site
at www.noblemobile.com. Customer’s use of the IP Service(s) after changes to the AUP are posted
shall constitute acceptance of any changed or additional terms.
**2\. Scope of the AUP**
The AUP applies to the Noble Mobile services that provide (or include) access to the Internet,
including wireless data networks (collectively "IP Services").
**3\. Prohibited Activities**
**3.1 General Prohibitions.** Noble Mobile prohibits use of the IP Services in any
way that is unlawful, harmful to or interferes with use of Noble Mobile's network or systems, or
the network of any other provider, interferes with the use or enjoyment of services received by
others, infringes intellectual property rights, results in the publication of threatening or
offensive material, or constitutes Spam/E-mail/Usenet abuse, a security risk or a violation of
privacy.
Failure to adhere to the rules, guidelines, or agreements applicable to search engines,
subscription Web services, chat areas, bulletin boards, Web pages, USENET, applications, or other
services that are accessed via a link from the Noble Mobile-branded website or from a website that
contains Noble Mobile-branded content is a violation of this AUP.
**3.2 Unlawful Activities.** IP Services shall not be used in connection with any
criminal, civil or administrative violation of any applicable local, state, provincial, federal,
national or international law, treaty, court order, ordinance, regulation or administrative rule.
_Violation of Intellectual Property Rights:_
IP Service(s) shall not be used to publish, submit/receive, upload/download, post, use, copy or
otherwise reproduce, transmit, re-transmit, distribute or store any content/material or to engage
in any activity that infringes, misappropriates or otherwise violates the intellectual property
rights or privacy or publicity rights of Noble Mobile or any individual, group or entity,
including but not limited to any rights protected by any copyright, patent, trademark laws, trade
secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual
property right now known or later recognized by statute, judicial decision or regulation.
_Threatening Material or Content:_
IP Services shall not be used to host, post, transmit, or re-transmit any content or material (or
to create a domain name or operate from a domain name), that harasses, or threatens the health or
safety of others. In addition, for those IP Services that utilize Noble Mobile provided web
hosting, Noble Mobile reserves the right to decline to provide such services if the content is
determined by Noble Mobile to be obscene, indecent, hateful, malicious, racist, defamatory,
fraudulent, libelous, treasonous, excessively violent or promoting the use of violence or
otherwise harmful to others.
_Inappropriate Interaction with Minors:_
Noble Mobile complies with all applicable laws pertaining to the protection of minors, including
when appropriate, reporting cases of child exploitation to the National Center for Missing and
Exploited Children. For more information about online safety, visit [www.ncmec.org](http://www.ncmec.org/).
_Child Pornography:_
IP Services shall not be used to publish, submit/receive, upload/download, post, use, copy or
otherwise produce, transmit, distribute or store child pornography. Suspected violations of this
prohibition may be reported to Noble Mobile at the following e-mail address: [support@noblemobile.com](mailto:support@noblemobile.com). Noble Mobile will report any discovered violation of this prohibition to the National Center
for Missing and Exploited Children and take steps to remove child pornography (or otherwise block
access to the content determined to contain child pornography) from its servers.
_Spam/E-mail/Usenet Abuse:_
Violation of the CAN-SPAM Act of 2003, or any other applicable law regulating e-mail services,
constitutes a violation of this AUP.
Spam/E-mail or Usenet abuse is prohibited using IP Services. Examples of Spam/E-mail or Usenet
abuse include but are not limited to the following activities:
- sending multiple unsolicited electronic mail messages or "mail-bombing" – to one or more
recipient;
- sending unsolicited commercial e-mail, or unsolicited electronic messages directed primarily at
the advertising or promotion of products or services;
- sending unsolicited electronic messages with petitions for signatures or requests for charitable
donations, or sending any chain mail related materials;
- sending bulk electronic messages without identifying, within the message, a reasonable means of
opting out from receiving additional messages from the sender;
- sending electronic messages, files or other transmissions that exceed contracted for capacity or
that create the potential for disruption of the Noble Mobile network or of the networks with
which Noble Mobile interconnects, by virtue of quantity, size or otherwise;
- using another site's mail server to relay mail without the express permission of that site;
- using another computer, without authorization, to send multiple e-mail messages or to retransmit
e-mail messages for the purpose of misleading recipients as to the origin or to conduct any of
the activities prohibited by this AUP;
- using IP addresses that the Customer does not have a right to use;
- collecting the responses from unsolicited electronic messages;
- maintaining a site that is advertised via unsolicited electronic messages, regardless of the
origin of the unsolicited electronic messages;
- sending messages that are harassing or malicious, or otherwise could reasonably be predicted to
interfere with another party's quiet enjoyment of the IP Services or the Internet (e.g., through
language, frequency, size or otherwise);
- using distribution lists containing addresses that include those who have opted out;
- sending electronic messages that do not accurately identify the sender, the sender's return
address, the e-mail address of origin, or other information contained in the subject line or
header;
- falsifying packet header, sender, or user information whether in whole or in part to mask the
identity of the sender, originator or point of origin;
- using redirect links in unsolicited commercial e-mail to advertise a website or service;
- posting a message to more than ten (10) online forums or newsgroups, that could reasonably be
expected to generate complaints;
- intercepting, redirecting or otherwise interfering or attempting to interfere with e-mail
intended for third parties;
- knowingly deleting any author attributions, legal notices or proprietary designations or labels
in a file that the user mails or sends;
- using, distributing, advertising, transmitting, or otherwise making available any software
program, product, or service that is designed to violate this AUP or the AUP of any other
Internet Service Provider, including, but not limited to, the facilitation of the means to spam.
**4\. Security Violations**
Customers are responsible for ensuring and maintaining security of their systems and the machines
that connect to and use IP Service(s), including implementation of necessary patches and operating
system updates.
IP Services may not be used to interfere with, gain unauthorized access to, or otherwise violate
the security of Noble Mobile's (or another party's) server, network, network access, personal
computer or control devices, software or data, or other system, or to attempt to do any of the
foregoing. Examples of system or network security violations include but are not limited to:
- unauthorized monitoring, scanning or probing of network or system or any other action aimed at
the unauthorized interception of data or harvesting of e-mail addresses;
- hacking, attacking, gaining access to, breaching, circumventing or testing the vulnerability of
the user authentication or security of any host, network, server, personal computer, network
access and control devices, software or data without express authorization of the owner of the
system or network;
- impersonating others or secretly or deceptively obtaining personal information of third parties
(phishing, etc.);
- using any program, file, script, command or transmission of any message or content of any kind,
designed to interfere with a terminal session, the access to or use of the Internet or any other
means of communication;
- distributing or using tools designed to compromise security (including but not limited to SNMP
tools), including cracking tools, password guessing programs, packet sniffers or network probing
tools (except in the case of authorized legitimate network security operations);
- knowingly uploading or distributing files that contain viruses, spyware, Trojan horses, worms,
time bombs, cancel bots, corrupted files, root kits or any other similar software or programs
that may damage the operation of another's computer, network system or other property, or be
used to engage in modem or system hi-jacking;
- engaging in the transmission of pirated software;
- with respect to dial-up accounts, using any software or device designed to defeat system
time-out limits or to allow Customer's account to stay logged on while Customer is not actively
using the IP Services or using such account for the purpose of operating a server of any type;
- using manual or automated means to avoid any use limitations placed on the IP Services;
- providing guidance, information or assistance with respect to causing damage or security breach
to Noble Mobile's network or systems, or to the network of any other IP Service provider;
- failure to take reasonable security precautions to help prevent violation(s) of this AUP.
**5\. Customer Responsibilities**
Customers remain solely and fully responsible for the content of any material posted, hosted,
downloaded/uploaded, created, accessed or transmitted using the IP Services. Noble Mobile has no
responsibility for any material created on the Noble Mobile's network or accessible using IP
Services, including content provided on third-party websites linked to the Noble Mobile network.
Such third-party website links are provided as Internet navigation tools for informational
purposes only, and do not constitute in any way an endorsement by Noble Mobile of the content(s)
of such sites.
Customers are responsible for taking prompt corrective action(s) to remedy a violation of AUP and
to help prevent similar future violations.
**6\. AUP Enforcement and Notice**
Customer's failure to observe the guidelines set forth in this AUP may result in Noble Mobile
taking actions anywhere from a warning to a suspension or termination of Customer's IP
Services. When feasible, Noble Mobile may provide Customer(s) with a notice of an AUP violation
via e-mail or otherwise allowing the Customer(s) to promptly correct such violation.
Noble Mobile reserves the right, however, to act immediately and without notice to suspend or
terminate affected IP Services in response to a court order or government notice that certain
conduct must be stopped, or when Noble Mobile reasonably determines that the Customer's use of the
affected IP Services may: (1) expose Noble Mobile to sanctions, prosecution, civil action or any
other liability; (2) cause harm to or interfere with the integrity or normal operations of Noble
Mobile's network or networks with which Noble Mobile is interconnected; (3) interfere with another
Noble Mobile Customer's use of IP Services or the Internet; (4) violate any applicable law, rule
or regulation; or (5) otherwise present an imminent risk of harm to Noble Mobile or Noble Mobile
Customers.
**7\. Copyright Infringement & Digital Millennium Copyright Act**
Noble Mobile respects the intellectual property rights of others. The Digital Millennium Copyright
Act of 1998 (the "DMCA" found at 17 U.S.C. § 512) provides that owners of copyrighted works who
believe that their rights under U.S. copyright law have been infringed may report alleged
infringements to service providers like Noble Mobile. In accordance with the DMCA and other
applicable laws, Noble Mobile maintains a policy that provides for the termination of IP Services,
under appropriate circumstances, if Customers are found to be a repeat infringer and/or if
Customers' IP Services are used repeatedly for infringement (the "Repeat Infringer Policy"). Noble
Mobile may terminate IP Services at any time with or without notice to Customers.
Noble Mobile has no obligation to investigate possible copyright infringements with respect to
materials transmitted by Customer or any other users of the IP Services. However, Noble Mobile
will process valid notifications of claimed infringement under the DMCA, and continued receipt of
infringement notifications for Customer's account will be used as a factor in determining whether
Customer is a repeat infringer. In addition, Noble Mobile may voluntarily participate, on terms
acceptable to Noble Mobile, in copyright alert and graduated response programs.
**8\. Incident Reporting**
Any complaints (other than claims of copyright infringement) regarding violation of this AUP by an
Noble Mobile Customer (or its user) should be directed to [support@noblemobile.com](mailto:support@noblemobile.com). Where possible, include details that would assist Noble Mobile in investigating and resolving
such complaint (e.g., expanded headers, IP address(s), a copy of the offending transmission and
any log files).
_DMCA Copyright Notifications:_
Pursuant to 17 U.S.C. §§ 512(b)–(d), a copyright holder may send Noble Mobile a valid notification
of claimed copyright infringement under the DMCA. For further information regarding such
notifications, see our
[Terms & Conditions](https://noblemobile.com/www.noblemobile.com/agreements#terms-conditions). Noble Mobile's
designated agent to receive notifications of claimed infringement as described in DMCA subsection
512(c)(3) is:
_Registered Copyright Agent:_
E-mail: [operations@noblemobile.com](mailto:operations@noblemobile.com)
Due to the substantial volume of notifications of claimed infringement that Noble Mobile receives
and processes, we are unable to accept notices of alleged copyright infringement via this
designated agent or email address other than notifications of claimed infringement sent pursuant
to Sections 512(b)–(d).
Noble Mobile also provides transitory digital network communications services, pursuant to 17
U.S.C. § 512(a). In connection with such services, Noble Mobile provides an online form that
copyright holders should use to send notifications related to alleged copyright infringement by
its users based on the standards of the Automated Copyright Notice System (ANCS). Copyright
holders should use this online form to submit complaints related to alleged peer-to-peer file
sharing (i.e. sharing media files via peer-to-peer networking technology), or other forms of
copyright notice other than those sent pursuant to Sections 512(b)–(d) of the DMCA ("ISP Conduit
Notices"). By submitting complaints using this online form, we are able to more efficiently manage
and process ISP Conduit Notices. Due to the substantial volume of copyright notices that Noble
Mobile receives, we are unable to guarantee processing of ISP Conduit Notices that are sent by
other means.
Contact Information: [operations@noblemobile.com](mailto:operations@noblemobile.com)
Any notification that Noble Mobile sends to its Customers pursuant to this AUP will be sent via
e-mail to the e-mail address on file with Noble Mobile, or may be in writing to Customer's address
of record. It is Customer's responsibility to promptly notify Noble Mobile of any change of
contact information.
**9\. Network Abuse.**
Noble Mobile reserves the right to periodically review usage levels, including voice and data
usage, of Noble Mobile Service plans (“Noble Mobile Plans” or “Plan”) to ensure that you are not
using a Noble Mobile Plan in a manner that we consider, in our sole discretion, to be in violation
of this AUP or the terms of the Noble Mobile Plans), and if such an abuse or violation is
discovered to terminate or adjust the plan as appropriate. In addition, data speeds may be slowed
and/or deprioritized for subscribers who we determine (in our sole discretion) have violated this
Acceptable Use Policy. You agree to use the voice portion of your Noble Mobile Plan for
traditional voice calls between two individuals of a duration comparable to that of the average
individual customer presently utilizing a Noble Mobile Plan and will not employ methods, devices
or procedures to take advantage of your Noble Mobile Plan by using the plan excessively or for
means not intended by Noble Mobile. Excessive use of the voice portion of your Noble Mobile Plan
is defined by Noble Mobile as use that materially exceeds the average call volume or duration used
by all other Noble Mobile customers that have purchased a Noble Mobile Plan. You further agree to
use the data portion of your Noble Mobile Plan for traditional Web browsing, messaging, and
similar activities on the Device (as defined in the Noble Mobile Plans Terms & Conditions), and
will not employ methods, devices or procedures to take advantage of your Noble Mobile Plan by
using the plan excessively or for means not intended by Noble Mobile, in violation of any of the
prohibitions above or below. Noble Mobile may terminate your service or change your service plan
if, in its sole discretion, Noble Mobile determines that your use of your Noble Mobile Plan
violates any of these prohibitions or is otherwise “unreasonable” or results in abuse of the Noble
Mobile Plan.
We consider your use of one of our Noble Mobile Plans to be “unreasonable” or “abusive” and
therefore subject to immediate termination or adjustment if, among other things, we determine in
our sole discretion that you have done (or, based on other types of behavior, you may do) any of
the following:
- re-sell, re-brand, re-supply, re-market or commercially exploit a Noble Mobile Plan;
- set up routing functionality such that only outbound long-distance traffic is sent over the
Noble Mobile Plan;
- engage in excessive roaming of any kind (including voice and/or data) outside of Noble Mobile’s
supplier’s network, including but not limited to extended international roaming, using the Noble
Mobile service while residing outside the U.S., and/or any other usage we deem inconsistent with
reasonable personal use patterns primarily within the U.S.;
- abuse any promotional or other terms and conditions, including without limitation by
misrepresenting your status as a “new customer:;
- engage in any other conduct which is fraudulent or otherwise may result in significant network
congestion or degradation, or interferes with our operations, reputation or ability to provide
quality service to our customers, including without limitation any number of credit card
“chargebacks” and/or excessive purchases (and/or attempted purchases) of products and/or
services relating to your Noble Mobile Plan in any given month;
- engage in autodialing;
- engage in continuous, repetitive or extensive call forwarding;
- engage in continuous call session connectivity, including the use of a Noble Mobile Plan for
continuous mobile to mobile or mobile to landline voice calls;
- engage in telemarketing;
- use your Noble Mobile Plan as a substitute or backup for private lines or dedicated data
connections;
- use your Noble Mobile Plan for automated text or picture messaging to another mobile device or
email address;
- upload, download or stream continuous video or audio;
- “spam” or engage in other abusive or unsolicited communications, or any other mass, automated
voice or data communications for commercial or marketing purposes;
- use your Noble Mobile Plan in connection with server devices or host computer applications,
including continuous Web camera posts or broadcasts, automatic data feeds, automated machine to
machine connections, voice or SMS relay, or peer to peer (P2P) file sharing;
- use your Noble Mobile Plan in connection with software or other devices that maintain
continuously active Internet connections when a computer’s connection would otherwise be idle,
or “keep alive functions” (e.g., using a Noble Mobile Plan for Web broadcasting, operating
servers, telemetry devices and/or supervisory control and data acquisition devices);
- use your Noble Mobile Plan to relay voice calls and text or picture messages not originated from
your Noble Mobile device; or
- engage in any other activity that would be inconsistent with reasonable personal use patterns
primarily within the U.S., causes network congestion, interferes with our operations, and/or
jeopardizes the integrity of Noble Mobile’s supplier’s network.
**10\. Lawful Use.**
You may use the Noble Mobile Service for lawful, proper and appropriate purposes. You may not use
our Service or your Device in any way that is illegal, improper or inappropriate. A non-exhaustive
list of examples of illegal, improper or inappropriate uses of our Service includes:
- Interfering with our ability to provide Service to you or other customers, or avoiding your
obligation to pay for the Service within the time frame designated for payment.
- Use of the Service to threaten, abuse, harass, defame, deceive, defraud, interfere or invade
another’s privacy or engage in any similar behavior.
- Use of the Service for: auto-dialing; continuous, repetitive or extensive call forwarding;
telemarketing (including charitable or political solicitation or polling); or fax or voicemail
broadcasting or blasting.
- Use of the Service to: impersonate another person; send bulk unsolicited messages; or use
robots, data mining techniques, or other automated devices or programs to catalog, download,
store, or otherwise reproduce or distribute information from our Service or use any automated
means to manipulate our Service.
- Violate any law, rule, or regulation; violate any third party’s intellectual property or
personal rights; or exceed your permitted access to our Service.
- Use of the Service for transmitting or receiving any communication or material of any kind which
would constitute a criminal offense, give rise to a civil liability, or otherwise violate any
applicable local, state, national or international law or encourage conduct that would
constitute a criminal offense, give rise to a civil liability, or otherwise violate any
applicable local, state, national or international law.
- Use of the Service to access, or attempt to access without authority, the information, accounts
or devices of others, or to penetrate, or attempt to penetrate, Noble Mobile’s or its network
supplier’s network or systems.
- Use of the Service to generate or disseminate viruses, malware or “denial of service” attacks.
**11\. International Long Distance Service.**
Noble Mobile offers unlimited talk and text to over 80 different countries. For the rest of the
world, you may reach a talk / text limit. If that limit is reached, talk/text will not be
available and you will receive a text from Noble Mobile directing you to call our Member
Experience line at (866)-766-6253 and purchase more minutes, at your sole discretion. In such
event, the international talk/text count will automatically reset when your next 30-day Service
term begins, unless you purchase a new Noble Mobile Plan prior to the start of your next Service
term. Please visit the Noble Mobile website ( [www.noblemobile.com/plan](http://www.noblemobile.com/plan)) to learn more about the specific features and offerings regarding any international long
distance services we may provide. All international long distance services included in our Service
plans are handled by a third party not affiliated with Noble Mobile, and are delineated on your
invoices separately from the services provided by Noble Mobile.
**12\. Right of Termination.**
In addition to Noble Mobile’s right to terminate Service for non-payment, Noble Mobile reserves
the right to terminate the Service immediately and without advance notice if Noble Mobile, in its
sole discretion, believes that you have violated any of the above restrictions, leaving you
responsible for all charges, including without limitation unbilled charges, all of which become
immediately due and payable.
**13\. Monitoring.**
We may monitor the use of the Noble Mobile Service for violations of this AUP and the other
materials that make up your Agreement with us. We may, without liability, remove or block all
communications if we suspect a violation of this AUP or any other materials that make up your
Agreement with us, or if we think it necessary in order to protect our Service, Noble Mobile or
its network supplier, and/or their respective parents, affiliates, directors, officers, agents,
and employees from harm.
**14\. Providing Information to Authorities and Third Parties.**
If we believe that you have used the Noble Mobile Service for an unlawful purpose, we may forward
the relevant communication and other information, including your identity, to the appropriate
authorities for investigation and prosecution. You consent to our forwarding of any such
communications and information to these authorities. In addition, we may disclose your name,
telephone number, credit card information, and other personal information, any communications sent
or received by you, and any other information that we may have about your account, including but
not limited to, types of service, length of service, MAC address(es), IP address(es), email
address(es), registered 911 address, and all other account information, as follows: in response to
law enforcement or other governmental agency requests; as required by law, regulation, rule,
subpoena, search warrant, or court order; as necessary to identify, contact, or bring legal action
against someone who may be misusing the Service; to protect Noble Mobile’s rights and property; or
in emergency situations where disclosure of such information is necessary to protect Noble Mobile
customers or third parties from imminent harm.
**15\. No Transfer of Service.**
You may not resell or transfer your Service or provide a telephone service to anyone else by using
your Noble Mobile Service or features of your Noble Mobile Service.
**16\. No Alterations or Tampering.**
If you copy or alter or have someone else copy or alter the firmware or software in any way that
facilitates a compromise of your Service, you are responsible for any charges that result. You may
not attempt to hack or otherwise disrupt our Service or make any use of our Service that is
inconsistent with its intended purpose.
**17\. Theft of Service.**
You may not use or obtain our Service in any manner that avoids Noble Mobile policies and
procedures. You will notify us immediately in writing if you believe that your Service is being
stolen, fraudulently used, or otherwise being used in an unauthorized manner. When you notify us
of one of these events, you must provide your account number and a detailed description of the
circumstances of the theft, fraudulent use, or unauthorized use of Service. If you fail to notify
us in writing in a timely manner, we may disconnect your Service and levy additional charges on
you. Until you notify us in writing, you will remain liable for all use of our Service stolen from
you and any and all stolen, fraudulent or unauthorized use of the Service up through the date
notice is received by Noble Mobile.
[Back to top](https://noblemobile.com/agreements#top)
# Network Management Policy
_Revised September 12, 2025_
**1\. Internet Service**
This page provides information about Noble Mobile’s Broadband Internet Access Services. “Broadband
Internet Access Services” refers to services that provide the capability to transmit data to and
receive data from all or substantially all Internet endpoints. Noble Mobile 5G talk, text, and
data is powered with the T-Mobile Network (“Network Partner”). The network practices, performance
characteristics, and commercial terms applicable to Noble Mobile customers on Noble Mobile’s
Broadband Internet Access Services (on the T-Mobile 5G Network) are described below. Noble Mobile
customers will continue to experience the network management practices disclosed on this page.
This page does not describe the practices, characteristics, or commercial terms that may apply
when using a roaming partner network, to the extent roaming may be available; see Section 8.11 of
our Plan
[Terms & Conditions](http://noblemobile.com/agreements#terms-and-conditions/) (the
“T&Cs”) (“Roaming”) for details.
**2\. What terms and conditions apply to Noble Mobile’s Broadband Internet Access**
**Services?**
Broadband Internet Access Services are subject to our T&Cs (including our Privacy Policy and
Acceptable Use Policy) located on our
[Terms & Conditions](http://noblemobile.com/agreements#terms-and-conditions/) page.
These T&Cs are subject to change so you should visit the T&Cs frequently including when you
activate service. Certain uses of our network are prohibited as described in Section 8.5, 8.7, 14,
and 15 of our T&Cs including without limitation uses prohibited under our
[Acceptable Use Policy](https://noblemobile.com/agreements#acceptable-use) (“AUP”). In
addition, the T&Cs describe our dispute resolution procedures including at Sections 11 and 12.
**3\. How does Noble Mobile manage data on its network?**
Noble Mobile’s network is engineered to provide consistent high-speed data service, but at times
and at locations where the number of customers using the network exceeds available network
resources, customers will experience reduced data speeds. To provide the best possible experience
for the most possible customers on our plans, network management practices are implemented on a
content-agnostic basis. Examples include caching less data, prioritizing data usage of non-Heavy
Data Users, and video optimization. These practices do not discriminate against offerings that
might compete against those offered by Noble Mobile or any affiliate on the basis of such
competition. Noble Mobile’s network also addresses the priority needs of emergency communications,
law enforcement, public safety, critical infrastructure, or national security authorities,
consistent with or as permitted by applicable law. This may impact other users’ service during
times of congestion, such as during a natural disaster or other emergency.
**4\. How is data prioritized for Noble customers?**
To provide the best possible experience for the most possible customers on Noble Mobile plans, and
to minimize capacity issues and degradation in network performance, we manage significant
high-speed data usage through prioritization. Specifically, “Heavy Data Users” (defined as any
Noble Mobile user who consumes an excessive or abusive amount of data in a given billing period)
may have their data usage prioritized below the data usage (including tethering) of other
customers at times and at locations where there are competing customer demands for network
resources, which may result in slower data speeds. At the start of the next monthly billing cycle,
the customer’s usage status is reset, and this data traffic is no longer prioritized below other
traffic. Customers who use data in violation of Noble Mobile’s Terms and Conditions and/or
Acceptable Use Policy may be excluded from this calculation. To help avoid application of this
practice, and reduce mobile data consumption, customers may wish to connect to a secure Wi-Fi
network when engaging in data-intensive activities including but not limited to online gaming,
file downloads/uploads, and video streaming. The threshold number for a Heavy Data User on our
Unlimited Service Plans is periodically evaluated across our rate plans to manage network traffic
and deliver a good experience to all customers while offering a range of customer choices. Your
data usage is always available for you to review in the Noble Mobile app and website on your
Member Dashboard.
Where the network is lightly loaded in relation to available capacity, a customer whose data is
prioritized lower than other traffic will notice little, if any, effect from having lower
priority. This will be the case in the vast majority of times and locations. Customers may notice
reduced speeds in comparison to customers with a higher priority during network congestion. At
times and at locations where the network is heavily loaded in relation to available capacity,
these customers will likely see significant reductions in data speeds, especially if they are
engaged in data-intensive activities. Customers should be aware that these practices may
occasionally result in speeds below those typically experienced on our 5G or 4G networks,
including a greater likelihood of reduced speeds in the lower end of the speed ranges. Depending
on the extent of network congestion, these customers may notice more frequent impacts to some
video streaming, file downloads, and other high-bandwidth activities. Noble Mobile constantly
works to improve network performance and capacity, but there are physical and technical limits on
how much capacity is available. In constrained locations the frequency of heavy loading in
relation to available capacity may be greater than in other locations. When network loading goes
down or the customer moves to a location that is less heavily loaded in relation to available
capacity, the customer’s speeds will likely improve.
**5\. What do I need to know about video optimization?**
Noble Mobile uses streaming video optimization technology. Streaming video optimization improves
overall data usage management of the network, resulting in greater network speeds and throughput
for other customers using data because less network payload is dedicated to video.
Video optimization occurs only for data streams that are identified by the packet-core network as
video or where the video provider has chosen to establish protocols to self-optimize its video.
Some videos, like those consumed via VPN, Apple Private Relay, or while tethering, may be
difficult to identify as video and therefore cannot be optimized. The streaming video optimization
process applies to content identified as video, regardless of the content itself or the website
that provides it. While many changes to streaming video files are likely to be indiscernible, the
optimization process may impact the appearance of the streaming video as displayed on a user’s
device. In some instances, video optimization may also identify and treat downloads of video files
as if they were video streams. However, content providers may have the option to opt-in to a
protocol to help identify video downloads to ensure they are not treated as streaming video.
Video streaming optimization, when connected to the cellular network, delivers a SD-quality
(typically 480p up to 1.5 Mbps) video experience instead of a higher resolution version (e.g. HD,
typically 1080p or Ultra HD, max 4K), which is better suited for larger screens. Video
optimization is not applied when a device is using Wi-Fi to connect to a non-Noble Mobile network.
**6\. What data plans does Noble Mobile offer? Will my data be slowed on these plans?**
Currently, Noble Mobile offers mobile Broadband Internet Access Services for compatible
smartphones and tablets on the T-Mobile 5G Network. 5G and/or 4G LTE access requires a capable
device and SIM within an appropriate coverage area. Your actual availability, speed, and coverage
may vary. To the extent Mobile HotSpot (tethering) is offered on any Noble Mobile plan, your usage
of Mobile HotSpot (tethering) counts as high-speed data usage. Certain Noble Mobile customer
service applications, such as the Noble Mobile app and the Noble Mobile Account Management
webpage, do not count against high-speed data allotments when detected by Noble Mobile’s network.
While Noble 5G on the T-Mobile Network continues to expand its network capacity , some network
management for these scenarios is still required because very heavy data usage at times and places
of competing network demands can affect the network performance for other customers.
Currently, we do not broadly reduce data speeds on our No-Bull Plan, however, as described above,
Heavy Data Users may have their data usage prioritized below the data usage (including tethering)
of other customers for the rest of the monthly billing cycle, at times and at locations where
there are competing customer demands for network resources, which may result in slower data speeds
for the remainder of the month. For the avoidance of doubt, Mobile HotSpot (tethering) counts
towards Heavy Data User thresholds of our No-Bull Plan, and any usage of Mobile HotSpot
(tethering) after the Heavy Data User threshold is reached, including any such usage made via
add-on hotspot purchases to the extent available, will be subjected to lower prioritization.
Certain data-intensive activities including but not limited to online gaming, file
downloads/uploads, and video streaming, may be limited and/or inaccessible when our network is
busy for Heavy Data Users for the remainder of the month.
For all Service plans, Noble Mobile’s Network Partner may also reduce speeds during times of
network congestion per their policies and we or Noble Mobile’s Network Partner may reduce speeds
for violation of our Terms & Conditions and/or Acceptable Use Policy.
**7\. What speeds and performance can Noble Mobile-branded Broadband Internet Access Services**
**customers expect? Where are these speeds available?**
Many factors affect the speed and performance that customers experience, including but not limited
to network prioritization, the programs or services running on the device, proximity to a cell
site, the capacity of the cell site, weather, the surrounding terrain, use inside a building or
moving vehicle, radio frequency interference, how many other customers are attempting to use the
same spectrum resources, any high-speed data allotment, the rate plans or features you select, and
uses that affect your network prioritization, such as whether you are using Mobile HotSpot
(tethering). Customer devices may have varying speed capabilities and may connect to different
networks depending on technology. Even within coverage areas and with broadband-capable devices,
network changes, traffic volume, outages, technical limitations, signal strength, obstructions,
weather, and other conditions may impact speeds and service availability.
For the typical speeds and performance that customers can expect when using 5G and/or 4G LTE
capable devices and SIMs within an appropriate coverage area with our Network Partner, subject to
the factors described above and below, see the below sections.
**8\. Speed and Latency**
**8.1 Speed.** The term “speed” is commonly used as a shorthand way to describe the
rate at which a particular Broadband Internet Access Service can transmit data. This rate (or
speed) is typically measured in the number of kilobits or megabits transmitted in one second (Kbps
or Mbps). Some applications like email or basic web browsing do not require a high-data speed to
function very well, while other activities like high-definition video streaming or transferring
large data files are better experienced with higher data speeds.
**8.2 Latency.** Latency, also known as delay, is the amount of time from when a data
packet is sent to when it is received. For Broadband Internet Access Services, latency is usually
expressed as the round-trip time in milliseconds (“ms”) that it takes for a data packet to travel
between two end points on the Internet (from point A to point B and then back to point A). Some
applications, such as email, can tolerate a substantial amount of latency without any noticeable
impact on the application’s performance, while other applications, such as real-time video
conferencing, require lower latency to function properly.
Based on Noble Mobile’s published network management policy disclosures, and subject to the
factors described above and below, Noble Mobile expects Noble Mobile customers with recent
broadband-capable devices and qualifying service, to generally expect the following speeds and
latency ranges on the 5G and/or 4G LTE networks. 5G and/or 4G LTE access requires a capable device
and SIM within an appropriate coverage area. Your actual availability, speed, and coverage may
vary:
_5G Network_
- Download Speeds: Typically between 89 – 418 Mbps
- Upload Speeds: Typically between 6 – 31 Mbps
- Latency: Typically between 17 – 32 ms
_4G LTE Network_
- Download Speed: Typically between 14 – 68 Mbps
- Upload Speed: Typically between 2 – 10 Mbps
- Latency: Typically between 26 – 46 ms
The ranges above represent network performance nationally on recent devices and may differ from
future network conditions or from what you purchased as part of your current rate plan when you
first activated it. As described above, your experience may also differ based on a number of
factors.
To access a given network technology (e.g., low-band 5G), you must have a compatible device and be
within the coverage area for that service (e.g., a low-band 5G device in a low-band 5G coverage
area). Learn more about device capabilities by reviewing your device’s user manual. Devices
operating on the nationwide 5G network may, in some areas, use both 4G and 5G signals and
dynamically route traffic between the signals to support your connectivity. The network
architecture providing dual connectivity could result in instances where your device indicates a
5G connection, even though you are temporarily utilizing only 4G. As 5G technology develops,
devices will be able to experience direct and continuous 5G in more places.
or more detailed information about Noble Mobile’s Broadband Internet Access Services, please see
our [Terms & Conditions](http://www.noblemobile.com/agreements#terms-conditions). For
any additional questions regarding Noble Mobile you may call our customer service department at
(866)-766-6253.
[Back to top](https://noblemobile.com/agreements#top)
# Privacy Policy
_Revised September 12, 2025_
Noble Mobile, on principle, will never sell our Members’ data.
The following sets forth the Privacy Policy (“Privacy Policy”) of Noble Mobile and its affiliated
companies (collectively, “Noble Mobile,” “we,” “us” or “our”) with respect to information
collected through the Site ( [www.noblemobile.com](http://www.noblemobile.com/)) or
otherwise from Noble Mobile customers, and is incorporated into and made a part of the Noble
Mobile [Terms and Conditions](http://www.noblemobile.com/agreements#terms-conditions),
the Noble Mobile
[Acceptable Use Policy](http://www.noblemobile.com/agreements#acceptable-use), and the
[Mobile Application End User License Agreement](http://www.noblemobile.com/#app-end-user-license-agreement). This Privacy Policy describes how information about you is collected, used and disclosed by us
when you sign up for and use the Noble Mobile service and it provides other important privacy
information, describes when and how we may change this Privacy Policy, and tells you how to
contact us with any questions or comments.
**1\. Purpose of Privacy Policy.**
Your privacy is important to Noble Mobile. Accordingly, Noble Mobile provides these policies so
that you understand how Noble Mobile collects, uses and, in certain circumstances, discloses the
information that you provide and/or that is automatically provided to Noble Mobile as a result of
your visiting and using the Site or purchasing or using Noble Mobile products or services. This
Privacy Policy also explains the steps Noble Mobile has taken to secure your personal information.
Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of
your personal information. By visiting this Site or purchasing or using any Noble Mobile product
or service, you accept the practices described in this Privacy Policy. Noble Mobile is not
responsible for the content or privacy practices on any third-party website that may be linked to
or from this Site. Any questions regarding this Privacy Policy should be directed to our Member
Experience team at (866)-766-6253.
**2\. Collection and Use of Personal Information.**
Personal information is information that identifies or is associated with a specific individual,
such as a name, address, email address, or telephone number. Noble Mobile collects personal
information about its customers to provide them a quality experience. The ways in which we collect
personal information about you include, but are not limited to, the following:
- _Registration and Ordering._ Before using certain parts of this Site or purchasing Noble
Mobile products or services, you must complete an online registration form or provide certain
information to Noble Mobile’s representatives. During registration (whether via this Site or
otherwise), you will be prompted to provide to Noble Mobile certain personal information, which
may include, but is not limited to, your name, billing address(es), phone number, port-in phone
number, email address, and credit card number. This personal information is used for billing
purposes, fulfilling your orders, and communicating with you about your order and this Site, and
for marketing purposes. If Noble Mobile encounters a problem when processing your order, it will
use your personal information to contact you.
- _User Submissions._ Certain areas of this Site may permit you to enter your email address
and other contact information to receive further information about Noble Mobile or for other
purposes. Your submissions for these purposes are completely voluntary, so you have a choice
whether to participate and disclose information to Noble Mobile. Should you choose to submit
information in response to these requests, Noble Mobile may collect and use your name, email
address, geographic location and other information collected by Noble Mobile to market Noble
Mobile products and services and any other products and services offered by Noble Mobile.
- _Automatically Generated and Collected Information._ In addition to information that you
volunteer as described above, this Site utilizes technologies to collect information and track
your user experience. Noble Mobile will use this information to improve this Site and user
experience. In addition, this Site automatically recognizes the Internet URL from which you
access this Site and may also log your Internet protocol (“IP”) address (which may indicate the
location of your computer on the Internet), Internet service provider, and date/time stamp for
system administration, order verification, marketing, and system troubleshooting purposes. In
addition, all wireless communication systems know when your phone is turned on and approximately
where the device is physically located.
- _Information Collected by and/or Provided to Third Parties._ We may obtain information
about you and combine it with your account information. For example, we may receive information
from the retailer from whom you purchased a Noble Mobile product prior to your commencing
service with us. In addition, we use a third-party service provider to serve ads and/or collect
data on our behalf across the Internet and sometimes on this Web site. Some of these service
providers may collect information about your visits to our Web site, and your interaction with
our products and services to tailor marketing messages on this Web site and other sites or to
trigger real time interaction, customize this Web site or enhance your profile. Some of these
service providers may be able to collect personal information that you share with this site via
a web form automatically and prior to your pressing a submit button; and they may be able to use
information from your visits to this site to send marketing messages to you in a way that may
personally identify you. This information is collected through the use of a cookie, a javascript
tag and/or pixel, which is industry standard technology used by most major web sites. The
information collected by these service providers may include your device’s IP address, user
agent, email addresses (where hashed or otherwise rendered pseudonymous) and other user and
device level pseudonymous information. Please keep in mind that your browser settings may not
permit you to control the technologies utilized by these third-party companies. If you would
like more information about these practices, please visit:
[http://optout.aboutads.info/#!/](http://optout.aboutads.info/#!/)
- _Location-Based Services._ We use location information to route wireless communications
and to provide 911 service, which allows emergency services to locate your general location. We
may disclose, without your consent, the approximate location of a wireless device to a
governmental entity or law enforcement authority when we are served with lawful process or
reasonably believe there is an emergency involving risk of death or serious physical harm.
Depending on your device, you may also be able to obtain a wide array of services based on the
location of your device (for example, driving directions, enhanced 411 Directory Assistance or
search results, etc.). These data services, known as Location-Based Services (“LBS”) are made
available by us and other entities, usually via applications. These services use various
location technologies and acquire location data from various sources. These applications and
services use various location technologies (including Global Positioning Satellite (“GPS”),
Assisted GPS (“AGPS”), cell ID and enhanced cell ID technologies) to identify the approximate
location of a device, which is then used in conjunction with the application to enhance the
user’s experience (for example, to provide driving directions, to provide enhanced 411 Directory
Assistance or search results, etc.). LBS may, or may not, involve any interaction with or
dependency on our Network Partner, and location-based services may or may not look to our
network to obtain location data. Where our Network Partner allows third parties the capability
of accessing data about your location that is derived from our Network Partner, our Network
Partner requires those third parties to observe specific privacy and security protections
consistent with this policy. It is important that you understand the location capabilities and
settings of your device, and that you carefully read and understand the terms under which these
services are provided – whether by us or another entity. You should carefully review the privacy
policies and other terms of third parties with whom you have authorized the sharing of your
location information, and you should consider the risks involved in disclosing your location
information to other people. Where we provide a location-based service, you will receive notice
of the location features of the service and collection of location data is with your consent.
You will be provided options for managing when and how such information should be shared.
Generally, Noble Mobile collects the above information for the following purposes: (i) to improve
your experience on this Site; (ii) to improve the products and services that Noble Mobile sells to
consumers; (iii) to communicate with you regarding this Site; (iv) to market and sell products and
services to you and send you information about special offers; (v) to contact you about products
or services you have purchased from Noble Mobile (including but not limited to the Noble Mobile
service); (vi) to respond to your inquiries; (vii) to manage and develop our business and
operations, administer accounts, and collect and process payments; and (viii) if you authorize
text messaging, we will use your mobile number to communicate with you about your account and to
send marketing text messages to you. If you decide that you no longer wish to receive emails or
text messages from Noble Mobile that you had authorized, you may opt-out of receiving emails and
text messages by managing your account preferences on this Site or by any other reasonable opt-out
method available to you. Please note that Noble Mobile may have to communicate with you about
product or service orders that you choose to place. You cannot opt-out of receiving product or
service-related emails. Noble Mobile will not sell, rent, trade, license or otherwise disclose
your specific personal information or financial information to third parties. Under federal law,
you have a right, and Noble Mobile has a duty, to protect the confidentiality of information
regarding your telephone use, the services you purchase from us, the calls you place and the
location of your device on our network when you make a telephone call. This information is
referred to as, among other things, “Customer Proprietary Network Information.” We may share
Customer Proprietary Network Information with our affiliates; provided, however, that we will
first notify you of your rights under applicable law, describe how we intend to use the Customer
Proprietary Network Information, and give you an opportunity to opt-out of such use (or opt-in, to
the extent required by applicable law).
Noble Mobile may disclose your personal information to third parties, including in the following
circumstances:
- Noble Mobile uses third party service providers to perform specific functions on its behalf, and
it must disclose personal information to help those parties perform their services (for example,
Noble Mobile would disclose your name, address and phone number to a commercial carrier such as
Federal Express or UPS in order to deliver a physical product that you order, and it would
disclose your name and credit card number and other information to financial services and credit
card processing companies in order to process your orders).
- Noble Mobile may be required to disclose personal information in response to a legal process,
order or investigation (for example, a subpoena or court order).
- Noble Mobile may disclose personal information where disclosure is necessary to protect its
legal rights or to protect itself or others (for example, in order to reduce the risk of fraud
or illegal activities).
- Noble Mobile may provide identity verification services to third parties, and your personal
information may be included in the data transferred to third parties in connection with those
services.
- Noble Mobile may acquire, merge with or be acquired by another company, or it might sell some or
all of its assets, and, in such a case, your personal information may be included in the
transferred business assets. Also, in the event of our bankruptcy, insolvency, reorganization,
receivership, or assignment for the benefit of creditors, your personal information may be
included in the transferred assets.
**3\. Cookies and Similar Online Tracking Technologies.**
“Cookies” are pieces of information that may be placed on your computer by a website for the
purpose of facilitating and enhancing your communications and interaction with that website.
Cookies may possibly be used for such things as: (1) to customize your visitation and shopping
experience; (2) to deliver content consistent with your stated interests; (3) to provide you with
custom-tailored content; or (4) to save your password in password-protected areas. The use of
cookies is an industry-standard — you will find them at most major websites. Most browsers are
initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to
alert you when cookies are being sent. However, it is possible that some parts of this Site will
not function properly if you do so. Cookies, by themselves, do not tell us your email address or
other personal information unless you choose to provide this information to us. However, once you
choose to furnish this Site with personal information, this information may be linked to the data
stored in the cookie. We use cookies to understand usage of this Site and to improve the content
and offerings on this Site. In addition, we may utilize web beacons to recognize you when you
visit this Site. We may also use other technologies to provide us with other important anonymous
information regarding the use of this Site. To the extent these online tracking technologies are
deemed to be a “sale” or “sharing” (which includes targeted advertising) under California law,
California residents can opt-out of these online tracking technologies by submitting a request to
[support@noblemobile.com](mailto:support@noblemobile.com) or calling (866)-766-6253.
**4\. Security.**
We take precautions and have implemented certain technical measures intended to protect against
unauthorized access to, disclosure of, and unlawful interception of personal information submitted
via this Site, including Secure Sockets Layer (“SSL”) for all financial transactions through this
Site. However, your communications containing personal information may be unlawfully intercepted
or accessed by third parties and/or this Site may be subject to network attacks or malfunctions.
We cannot and do not guarantee the security of any information transmitted over the Internet. Once
we receive your personal information, we take steps that we believe are reasonable to limit access
to your personal information to only those employees and service providers whom we determine need
access to the personal information to provide the requested products, services, offers or
opportunities that may be of interest to you or that you have ordered, or that we otherwise
disclose in accordance with Section 2 above. However, even after we receive your personal
information, we cannot and do not guarantee that your personal information will not be accessed,
disclosed, altered, or destroyed as a result of a breach of our security efforts or as a result of
any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that
your personal information or any other information is completely secure and safe from any risk.
**5\. Protection of Children & Children’s Privacy Notice.**
Noble Mobile does not knowingly collect personal information from anyone under the age of 18 (or
the age of majority in their state of residence, whichever age is greater) (“Child,” “Children,”
or “Child(ren)”) without the express authorization of their parent or legal guardian, which
authorization may be revoked at any time, resulting in termination of wireless service. Moreover,
Noble Mobile does not knowingly solicit Children to purchase any of its products or services,
including without limitation mobile wireless service plans.
**6\. Advertisements and Links.**
This Site may display advertisements and links for third-party websites, products and services.
For example, the Noble Mobile Merch site may use a third-party vendor to fulfill custom merch
items. Information you provide directly to third parties and information collected from you by
third parties in connection with your use of their websites, products or services will be subject
to such third parties’ privacy policies and not this Privacy Policy.
**7\. Your Account Preferences.**
Upon your request, Noble Mobile will: (a) correct or update your personal information; (b) stop
sending emails to your email address; (c) stop sending text messages to your mobile phone number;
(d) stop sending mail (including promotional materials) to your mailing address; and/or (e)
disable your account to prevent any future purchases through that account. You may make these
updates / changes yourself by managing your account preferences on this Site or by any other
reasonable account update mechanism available to you. You also have the ability, at any time, to
click through an “Unsubscribe” link, contained in all marketing e-mails, in order to stop
receiving such e-mails. You also may text STOP in response to any marketing text message from
Noble Mobile, at any time, to unsubscribe from marketing text messages. You may also send your
requests to: Attn: Member Experience, Noble Mobile, 262 West 38th Street, Suite 1002,
New York, NY 10018; or by phone at (866)-766-6253. Please do not email your credit card number or
other sensitive information. Please note that Noble Mobile may have to communicate with you about
product or service orders that you choose to place. Accordingly, you cannot opt-out of receiving
product or service-related emails or mailings.
_Do Not Track (DNT) Disclosure:_
This Site does not currently respond to “Do Not Track” signals of web browsers in general, as
there currently are no uniform technological standards for recognizing and implementing “Do Not
Track” signals. However, this Site does respond to signals sent from California residents using a
service called the Global Privacy Control (GPC), which may be considered a “Do Not Track” signal.
For more information, see Section 9 below.
**8\. Contact Us.**
For privacy related questions, comments and requests, please contact Noble Mobile at:
Noble Mobile
Attn: Member Experience
262 West 38th Street, Suite
1002
New York, NY 10018
Phone: (866)-766-6253
**9\. California Residents.**
California has a data protection law called the California Consumer Privacy Act (CCPA), as
amended, and this Section 9 includes information Noble Mobile is required to disclose under that
law. This section applies to you only if you are a California resident.
**9.1 Selling and Sharing Personal Information.** The CCPA gives California residents
certain rights, including the right to tell companies to not “sell” or “share” their personal
information. In this Section 9, we use the terms “sell” and “share” as they are defined in the
CCPA. The CCPA defines “sell” or “sale” broadly to include the sharing of personal information
(including information that does not directly identify an individual) in exchange for anything of
value, which isn’t limited to the exchange of money. “Share” is defined narrowly as providing
personal information to a third party for cross-context behavioral advertising to a consumer based
on information about their activity on multiple websites across the internet. We engage in certain
activities (as described below) that may be considered selling or sharing personal information
under the CCPA. If you are a California resident, you can email support@noblemobile.com to tell us
to not sell or share your personal information. Note that according to the CCPA, certain exchanges
of personal information aren’t considered selling or sharing. For example, if you specifically
direct us to share your personal information, then we’ll do so. It is also not selling or sharing
if we place ads based solely on information we collect when you visit our websites. Other examples
include disclosures of personal information to service providers or other third parties as
described in Section 2 above.
**9.2. Personal Information We Collect and Disclose for a Business Purpose.** The
chart below summarizes the categories of personal information we may have collected from you in
the past 12 months, and how we collect, use, disclose, sell, or share your personal information.
Noble Mobile does not knowingly collect, use, disclose, sell, or share personal information of
California residents under 18 years old without the express authorization of their parent or legal
guardian (see above Children’s Privacy Notice). We retain your personal information only as long
as necessary to fulfill the business purposes outlined in this privacy policy unless a longer
retention period is required or permitted by law. When determining the length of time to retain
your information, we consider various criteria, including whether we need the information to
comply with our legal obligations; resolve disputes; enforce our agreements; protect against
fraudulent, deceptive, or illegal activity; or for other related business purposes.
| | | | | |
| --- | --- | --- | --- | --- |
| **Categories of Personal Information** | **Sources of Personal Information** | **How and Why We Use This Information** | **Categories of Third Parties to Whom We May Have Disclosed This Information and Why** | **Categories of Third Parties to Whom We May Have Sold or Shared This**
**Information** |
| Identifiers like your name, email, address, phone number and phone call records, account
information, payment information, device information | You provide directly to us: contact and account information; authentication and security
information; payment information, like your credit or debit card; preference information; and
other information you choose to provide. | We may use your personal data to create and administer your account, verify your identity,
complete transactions, payments, billing, and fulfill requests you may make related to our
products and services. Other business purposes may include:
1\. Personalize our products and services, respond to your inquiries, and perform our
contractual obligations.
2\. Conduct research and analysis.
3\. Detect and protect against cybersecurity threats.
4\. Protect you and others from unlawful activities.
5\. Perform diagnostics and repair errors
6\. Verify your identity.
7\. Market and advertise our services or products to you.
8\. Facilitate calculation of taxes, fees, or other obligations.
9\. Cooperate with law enforcement and for legal or regulatory compliance.
10\. Enforce our policies, terms and conditions, or other agreements. | We may disclose your identifiers to third parties for our business purposes; when you tell us
to; or when you use our products or services to interact with third parties, whose separate
privacy notices may apply to that data. These entities include:
1\. Service providers or contractors who are required to treat your personal data as private
(confidential) and to use it only for performing the services we have requested.
2\. Other third parties such as credit bureaus or financial institutions for device
financing. We may also share personal data to advertise and market our products and services
to you.
3\. Our affiliates.
4\. Entities that provide fraud prevention services to Noble Mobile.
5\. Government authorities. | Third-party analytics, marketing and advertising providers |
| Commercial, financial and transactional information from purchasing our services or products | You, when you buy our services or products from us or from our retail partners. We may obtain
updated address information from our shippers. | In addition to any of the above business purposes: to provide effective customer service and
to make your Noble Mobile experience more relevant to you based on your history with us; to
advertise and market our products and services to you. | Service providers, contractors, or other third parties, including our affiliates, as listed
above. We may also share personal data with third-party providers to advertise and market our
products and services to you. | Third-party analytics, marketing and advertising providers |
| Internet activity information, like browsing history, interactions with our website and online
advertisements; unique identifiers including device identifiers; cookies or similar tracking
technologies | Your browser or mobile device when you visit our website or engage with our online
advertisements, or you when you buy services or products from us online. | In addition to any of the above business purposes: to provide effective customer service and
to make your Noble Mobile experience more relevant to you based on your history with us; to
advertise and market our products and services to you. | Service providers, contractors, or other third parties, including our affiliates, as listed
above. We may also share personal data with third-party providers to advertise and market our
products and services to you. | Third-party analytics, marketing and advertising providers |
| Inferences we make about you based on the above information to predict your characteristics
and preferences | Your browser or mobile device when you visit our website or engage with our online
advertisements, or you when you buy services or products from us online. We may also obtain
personal data from other third parties, like social media platforms, analytics providers, and
consumer data resellers. | We may learn about your preferences or characteristics based on personal data we collect. | We may share personal data with third-party providers to advertise and market our products and
services to you. | Third-party analytics, marketing and advertising providers |
| Sensitive personal information such as log-in credentials | You, when you create an account with us, or when you purchase our services or products. | To process, fulfill, and deliver products and services to you, to create an account for you,
and to provide customer service to you. | Service providers or contractors who work for us may access your personal data to perform
their services, and they are required to treat your personal data as private (confidential)
and to use it only for performing the services we have requested. | None |
| Audio recordings of calls or written correspondence between you and our Member Experience
Representatives | You, when you contact our Member Experience department. | Quality assurance, internal training, and customer service solutions | Government authorities, for legal processes to comply with laws, regulations, or to respond to
lawful requests. | None |
| Device provided data such as images, videos, audio, and other files | You, when you contact our Member Experience department | To provide customer service to you | Service providers or contractors, such as chat providers, who work for us may access your
personal data to perform their services, and they are required to treat your personal data as
private (confidential) and to use it only for performing the services we have requested. | None |
| Professional or employment information included in materials like resumes and cover letters | You, when you apply for employment with our company. | To determine hiring and for human resources purposes only. | Service providers or contractors who work for us may access your personal data to perform
their services, and they are required to treat your personal data as private (confidential)
and to use it only for performing the services we have requested. | None |
| Geolocation data
(not precise geolocation data): ZIP code, IP address, or street address | You or your device, when you create an account with us, or when you purchase our services or
products. | Any of the above business purposes or location-based services described in our Privacy Policy;
to provide effective customer service; to advertise and market our products and services to
you. | Service providers, contractors, or other third parties, including our affiliates, as listed
above. We may also use you or your device’s approximate location (ZIP code or IP address) to
advertise and market our products and services to you. | Third-party analytics, marketing and advertising providers |
**9.2 Sensitive Personal Information.** California residents have the right to limit
the use of “sensitive personal information” (as defined in the CCPA) to certain purposes specified
in the CCPA. However, Noble Mobile already only collects or processes sensitive personal
information with your consent and for those purposes specified in the CCPA. Noble Mobile also
does not use sensitive personal information for inferring characteristics about you.
**9.3 Privacy tools and choices for California Residents.** You have the right to
know the categories and, in some cases, specific pieces of personal information we have collected
about you, the categories of sources from which the personal information was collected, the
business or commercial purpose for collecting, selling, or sharing personal information, the
categories of personal information about you that we have either sold or shared for a business
purpose, and the categories of third parties to whom we disclose personal information.
You have the right to request deletion of your personal data, but certain exceptions may apply.
For example, we may keep personal information that is necessary to comply with a legal obligation,
detect security incidents, or troubleshoot to identify and repair errors in our network.
You have the right to request correction of inaccurate personal data we maintain about you. Once
we receive and confirm your verifiable consumer request, we will use commercially reasonable
efforts to correct the inaccurate personal information.
You have the right to opt-out of the sale or sharing of your personal information by emailing
[support@noblemobile.com](mailto:support@noblemobile.com).
You have the right to not be discriminated against for exercising your privacy rights under the
CCPA.
To exercise any of the rights described above, please choose one of the following options:
- If you have a Noble Mobile account, you can correct or make changes to your personal data
directly through your [Member Dashboard](http://www.noblemobile.com/dashboard).
- For any changes that cannot be made through your account portal, call the Member Experience team
at (866)-766-6253.
Authorized Agents may act on your behalf by submitting an access, correction, or deletion request.
To protect your information, we may request that you verify your own identity before fulfilling a
request submitted by your agent.
**9.4 Verification of your identity.** We have to verify your identity before we can
give you access to, or delete, your personal data. We may use information that you have provided
to us, or information from a governmental identification, or through two step verification (where
available) to verify your identity. If we can’t verify your identity, we’ll unfortunately have to
deny your request. This is to protect you.
**9.5 What to expect once you submit a request?** Noble Mobile will confirm receipt
of the request within 10 days via the email address you provide. Before we honor your rights to
request information or delete information, we must verify your or your authorized agent’s
identity. In certain cases, we may require you to provide additional information in order to
verify your request.
**10\. Ability to Accept Terms**.
You affirm that you are at least the age of majority in your state of residence, and are fully
able and competent to enter into and accept the terms set forth in this Privacy Policy.
**11\. Revisions.**
From time to time, we may revise the Privacy Policy. Your use of the Site or any Noble Mobile
product or service following the posting of any revised Privacy Policy shall be deemed acceptance
of the revised policy. If we make material changes to how we treat our users’ personal
information, we will notify you by email to the primary email address specified in your account.
The date the privacy policy was last revised is identified at the top of the page. You are
responsible for ensuring we have an up-to-date active and deliverable email address for you, and
for periodically reviewing this privacy policy to check for any changes. If you disagree with the
terms of the Privacy Policy at any time, your sole remedy is to terminate your use of the Site and
all Noble Mobile products and services. Continued use of the Site or any Noble Mobile product or
service constitutes your agreement to any Privacy Policy as in effect.
[Back to top](https://noblemobile.com/agreements#top)
# Emergency 911 Disclosures
_Revised September 12, 2025_
**1\. Public Safety / 911.**
911 services are provided by your state and local government. The Noble Mobile network allows
members, provided they use a compatible Device, to make calls to 911 in the United States, and 911
access is available to customers regardless of your Rate Plan. The Device must have battery power
and network connectivity to complete a 911 call. Although Noble Mobile is often capable of
communicating your phone number and/or current location to a public safety answering point (“911
Communications Center”), in some cases, 911 Communications Center operators may not know your
phone number or have information about your current location. As a result, when making 911 calls,
you should provide your contact information and current location. Other third-party entities are
involved in connecting a 911 call and Noble Mobile is not solely responsible for determining which
911 Communications Center your 911 call may be routed to. If you are porting a phone number to or
from us, we may not be able to provide you with some Services, such as 911 location services while
the port is in process. If you are outside the U.S., you may have to dial a different number than
911 to call emergency services.
**1.1 Remember, when calling 911 during an emergency:**
- Stay calm and speak clearly.
- Do not hang up until the 911 operator has obtained all of the information that is needed,
including your name, location, phone number, and nature of the emergency.
- When you are calling 911 from a wireless phone, your call may be disconnected if the signal is
lost. Be sure to call 911 back if you are cut off. If you are driving, consider pulling off the
road and stopping the vehicle to complete the 911 call.
- Your 911 call may need to be transferred to another 911 Communications Center.
**1.2 Frequently Asked Questions.**
_What is Basic 911 service?_
Basic 911 service is an emergency telephone system which automatically connects wireless 911 calls
to a designated 911 Communications Center. Basic 911 may or may not provide the wireless phone’s
10-digit call-back number and estimated location. The Device must have battery power and be in a
coverage area to complete a 911 call.
_What is Enhanced 911 Phase I service?_
Enhanced 911 Phase I service is the first step in providing better emergency response service to
wireless 911 callers. Public Safety/911 Communications Centers need to send a letter to Noble
Mobile (and / or its Network Partner) requesting Phase I service deployment at their agency. Once
Phase I service has been implemented, when a wireless 911 call comes into the 911 Communications
Center (also called a Public Safety Answering Point or PSAP), the call-taker's computer screen
will show the wireless phone's 10-digit call-back number if one has been assigned to the calling
Device. In the event the wireless phone call is dropped, the call-taker may contact the caller.
Phase I service also identifies the cell site/sector location information that the call was
originated on to the call-taker's computer screen. This provides the call-taker with a general
location (i.e. within the site coverage area) of the caller. The Device must have battery power
and be in a coverage area to complete a 911 call.
_As a Noble Mobile subscriber, do I need to sign up for Phase I and II service?_
No. The Public Safety/911 Communications Center serving a particular area requests the service
from Noble Mobile, not the subscriber. Once the service is requested by the 911 Communications
Center and deployed by Noble Mobile, it is provided for all the Noble Mobile network users in that
area. Noble Mobile has deployed Enhanced 911 Phase I and Phase II service throughout much of the
country.
_How do I know whether Phase I or Phase II services have been deployed in a particular area_
_where I'm making wireless calls?_
Because there are over 6,100 different 911 Communications Centers in the United States, we suggest
you contact the 911 Center in your area by calling their non-emergency/administrative phone number
(usually found near the front of the local phone book or directory) to determine that agency's
ability to receive wireless Enhanced 911 calls.
_What is Text to 911 service?_
Placing a voice call to 911 is your best option during an emergency. At this time, some 911
Centers are able to receive and/or respond to text messages sent to 911 via a Noble Mobile Device.
If a customer attempts to send a text to 911 in an area where the service is not available, an
auto-reply message will be sent to the Device stating: “Please make a voice call to 911. There is
no text service to 911 available at this time in this area. This is a free message.” Noble
Mobile’s Network Partner began the deployment of Text to 911 service in mid-2014. Public
Safety/911 Communications Centers will need to send a letter to Noble Mobile’s Network Partner
requesting Text to 911 service deployment at their agency once they are ready to receive text
messaging. Please note, making a voice call to 911 is still the most efficient way to contact
emergency services.
_Once a Public Safety/911 Communication Center requests Phase I and II service from Noble_
_Mobile, how long does it take to have the service available?_
The Federal Communications Commission has mandated wireless carriers to deploy Phase I and II
services within 6 months of a request from the Public Safety/911 Communications Center.
Occasionally, this timeline is adjusted per mutual agreement.
_I kept my phone number from a different state when I moved. When I dial 911 on the Noble Mobile_
_network, will my call be routed to the closest 911 center?_
Yes. The Noble Mobile Network Partner will route your 911 call to the designated 911
Communications Center, regardless of the 10-digit phone number assigned to the phone. Be sure to
provide your area code with your phone number to the 911 dispatcher.
_What should I do if I accidentally dial 911?_
You should stay on the line until the 911 dispatcher has answered the call and indicate the call
was made by mistake and no emergency assistance is needed.
_What happens when I call 911 from my wireless phone?_
Noble Mobile will attempt to route your 911 call to the designated 911 Communications Center (also
called a Public Safety Answering Point or PSAP). When your call is answered by the 911 dispatcher,
be ready to answer questions such as: 1. Where is the emergency? Provide highway name, direction
of travel, mile marker, intersection, etc. 2. What number are you calling from? Always give your
area code and wireless phone number. 3. What exactly has happened? Clearly describe what has taken
place.
_If I have subscribed to Wi-Fi Calling service, do I need to register the location of my device_
_for 911 purposes?_
Yes. When you first enable Wi-Fi Calling on Noble Mobile, you must provide us with the primary
street address at which the Wi-Fi Calling service will be used (“Your E911 Registered Address”).
When you a place a 911 call, even if you have Wi-Fi Calling services enabled, if a cellular
connection is available, Device should attempt to place 911 call over the Device’s native dialer
using a cellular connection to improve call quality and location accuracy for emergency services.
We may transmit Your E911 Registered Address to the 911 Communications Center that answers the
call and it may be used to help emergency responders locate you, but due to the limitations
associated with Wi-Fi calling you should always provide the 911 Communications Center with your
contact information and current location when calling 911. You agree to update Your E911
Registered Address if you plan on using the Wi-Fi Calling service at a location different from
your E911 Registered Address. You can update your E911 Registered Address by accessing your Noble
Dashboard or by contacting Noble Mobile Member Services.
_I have the Noble Mobile No-Bull plan, can I still reach 911?_
Yes. All Noble Mobile plans can process 911 calls, regardless if you are a prepaid or postpaid
subscriber. The wireless Device must have battery power and be in a wireless coverage area to
complete a 911 call. If your call to 911 is disconnected for some reason, you will be able to
receive a call back from the 911 Communications Center as long as your wireless Device has battery
power and you are still in a wireless coverage area.
_What level of 911 service will I receive using Wi-Fi Calling service?_
Wi-Fi Calling services use a broadband internet connection to make calls, including 911 calls.
Calls to 911 using Wi-Fi Calling operate differently than 911 calls made over a cellular network
or a landline phone. If possible, use a cellular connection or a landline phone to place any 911
calls. When you a place a 911 call, even if you have Wi-Fi Calling services enabled, if a cellular
connection is available, your Device should attempt to place the 911 call over the Device’s native
dialer using a cellular connection to improve call quality and location accuracy for emergency
services. However, when you first enable Wi-Fi Calling on Noble Mobile, you must provide us with
the primary street address at which the Wi-Fi Calling service will be used (“Your E911 Registered
Address”). If you call 911 over Wi-Fi, we may transmit Your E911 Registered Address to the 911
Communications Center that answers the call and it may be used to help emergency responders locate
you. However, because of the limitations associated with Wi-Fi 911 calling, including the fact
that the broadband internet connection utilized may be supplied by a third-party unaffiliated
with Noble Mobile, you should be ready to provide the 911 Communications Center with your contact
information and current location when calling 911. You agree to update Your E911 Registered
Address if you plan on using the Wi-Fi Calling service at a location different from Your E911
Registered Address. You can update your E911 Registered Address by accessing your Noble Dashboard
or by contacting Noble Mobile Member Services.
_How does RTT to 911 work?_
RTT calls may be answered by emergency services personnel using TTY devices. Consumers using RTT
to contact 911 should be aware of the differences between RTT and TTY, including how certain
characters are translated between the two and that emergency responders who answer the call are
likely to use TTY etiquette in their responses. If you experience difficulty making an RTT call to
911, you may want to try an alternative means of reaching 911, including making a voice call or
using a Telecommunications Relay Service.
_What level of 911 service will I receive using my WiFi Calling Device when I am away from my_
_registered location?_
When you first enable Wi-Fi Calling on Noble Mobile, you must provide us with the primary street
address at which the Wi-Fi Calling service will be used (“Your E911 Registered Address”). When you
a place a 911 call, even if you have Wi-Fi Calling services enabled, if a cellular connection is
available, your Device should attempt to place the 911 call over the Device’s native dialer using
a cellular connection to improve call quality and location accuracy for emergency services. You
should provide the 911 Communications Center with your contact information and current location
when calling 911 using Wi-Fi. Furthermore, you agree to update your E911 Registered Address if you
plan on using the Wi-Fi Calling service at a location different from Your E911 Registered
Address. You can update Your E911 Registered Address by accessing your Noble Dashboard or by
contacting Noble Member Services.
_Is it necessary to test my Device/service by calling 911 when I do not have an emergency?_
No. Please do not call 911 to simply test the system. Noble Mobile and its network carrier work
very closely with the 911 Communication Centers to deploy the best possible 911 service. Please be
sure to register and update the location of your service as described above.
_Are there any limitations to using TTY to contact 911?_
Calls to 911 from a TTY will not work when using WiFi Calling or Voice over LTE (VoLTE). If you
are deaf or hard of hearing and need assistance in communicating over the telephone, Noble
Mobile recommends that you use an internet-based Telecommunications Relay Service such as Video
Relay Service, IP Relay Service, or IP Captioned Telephone Service, including for calls to
911. Noble Mobile’s HSPA+ and LTE data services can support these relay services. In addition, as
of December 31, 2017, Noble Mobile Real-Time Text (RTT) technology is available on Noble Mobile’s
network and can be used on select devices to contact 911.
_Where can I get additional information on Public Safety/ 911?_
- Federal Communications Commission
- National Emergency Number Association
- Association of Public-Safety Communications Officials
- Emergency Services Interconnection Forum
_What level of 911 service will I receive while roaming?_
Federal regulations require all wireless carriers to deliver 911 calls to the correct Public
Safety/911 Communications Center. However, Noble Mobile cannot guarantee any level of 911 service
on any network other than Noble Mobile's own.
[Back to top](https://noblemobile.com/agreements#top)
# Founders Rewards Program Terms and Conditions
_Revised: September 12, 2025_
Please read these Noble Mobile Founders Reward Program Terms and Conditions (the “Founder Program
Terms”) carefully for detailed information about how the Noble Mobile Founder Rewards Program (the
“Founder Program”) works.
When you see the words “we,” “us,” or “our” in these Founder Program Terms, it refers to Noble
Mobile and any of Noble Mobile’s affiliates, successors, assignees, agents or service providers.
When you see the words “you” or “your,” it refers to you, the account holder enrolling in the
Founder Program and who bears responsibility for complying with these Founder Program Terms, as
well as your personal representatives, executors, administrators, and successors.
By enrolling or otherwise participating in the Founders Program, it means that you accept these
Founders Program Terms. You understand and agree that these Founders Program Terms incorporate by
reference all Noble Mobile Cash Back Rewards Program Terms and Conditions.
**1\. Eligibility.**
To participate in the Program, you must (1) be at least 18 years of age; (2) be one of the first
ten thousand (10,000) Noble Mobile customers to enroll in an eligible mobile plan (“Plan”) and in
good standing; (3) have installed and registered to use our mobile application (the “App”); and
(4) be enrolled in the Noble Mobile Cash Back Rewards Program.
We will consider your Plan to be in good standing if no amounts owed under the Plan are past due
and you are not in breach of any terms and conditions governing the Plan, these Program Terms, or
any other agreement you may have with us.
**2\. Noble Mobile Founders Reward Qualifying Events.**
Noble Mobile offers the Founders Program to reward early adopters of our services for supporting
Noble Mobile through the early stages of our growth. The Founders Program enables enrolled
customers to an additional award of Noble Cash upon certain “Qualifying Events.”
The Founders Program recognizes three types of Qualifying Events: (1) the initial public offering
(“IPO”) of Noble Mobile; (2) an acquisition of Noble Mobile by another company; and (3) Noble
Mobile achieving the milestone of having one million (1,000,000) customers actively enrolled in a
Plan.
The Founder Program will recognize a Qualifying Event to occur in the following circumstances:
_IPO Qualifying Event:_ Noble Mobile offers its shares for the first time on either the New
York Stock Exchange (NYSE) or NASDAQ market. The Qualifying Event will occur on the calendar date
on which the offering takes place provided that the public shares remain on offer for no less than
five business days.
_Acquisition Qualifying Event:_ Noble Mobile is wholly acquired by another private or
public company. The Qualifying Event will occur on the calendar date that the acquisition contract
deems to be the acquisition date (or similarly terms date for full recognition of change in legal
ownership).
_One Million Customers Qualifying Event:_ Noble Mobile’s internal records of recurring
customer enrollments in a Plan document that the Company has at least one million customers, as
determined by the Company. The Qualifying Event will be deemed to have occurred sixty (60) days
from the date of the determination.
**3\. Founders Program Award of Noble Cash.**
Within 30 days of a Qualifying Event occurring, Noble Mobile will make a supplemental award of
Noble Cash to customers enrolled in the Founders Program. The amount of Noble Cash in the
supplemental award will be determined in the sole discretion of Noble Mobile, which will use its
judgment to determine a total amount of Noble Cash to be divided among all customers enrolled in
the Founders Program.
**4\. Noble Cash Terms.**
Any Noble Cash you earn through the Founders Program, as well as your redemption of Noble Cash for
rewards, will be governed by the Noble Mobile Cash Back Rewards Program Terms and Conditions.
**5\. Suspension, Termination and Modification.**
Upon the occurrence of any Qualifying Event and subsequent award of Noble Cash to all customers
enrolled in the Founders Program, the Founders Program will be terminated.
Subject to applicable law, we may also suspend or terminate your participation in the Program at
any time for any reason without notice to you, including, but not limited to, if your Plan becomes
past due; you breach these Founders Program Terms or any other agreement you have with us; you
cancel your Plan with Noble Mobile; or if we suspect you are abusing the Founders Program in any
way. We may also require you to forfeit any Noble Cash you have earned.
Noble Mobile may also discontinue the Founders Program or modify the Program by adding or removing
features or functionalities, as applicable, even though such changes may affect Noble Cash awarded
to you. Noble Mobile may limit accrual and redemption of Noble Cash, as applicable, including
through caps, fees, and expiration. Any changes to the Founders Program Terms will be posted to
the Noble Mobile website and will be effective upon posting.
**6\. Governing Law.**
These Program Terms are governed by the laws of the State of New York without regard to
conflict-of-law rules.
**7\. Severability**
If any provision or part of any provision of these Program Terms are found to be invalid,
unlawful, void or unenforceable by either an arbitrator or a court of competent jurisdiction, then
only such provision or specific part of such provision shall be of no force and effect and shall
be severed, and the remainder of these Program Terms shall continue in full force and effect and
will be enforced to the fullest extent possible under the law.
**8\. Waiver.**
If we do not enforce any of its legal rights or remedies under these Program Terms, or other legal
rights or remedies we have under applicable law, it shall not be construed as a waiver of those
rights or remedies or any other rights in any way whatsoever.
**9\. Contacting Noble Mobile.**
If you have any questions concerning the Founders Program or these Founders Program Terms, please
contact us by email via [support@noblemobile.com](mailto:support@noblemobile.com) or
phone at 866-766-6253.
[Back to top](https://noblemobile.com/agreements#top)
# Noble Cash Back Rewards
_Revised: September 12, 2025_
Please read these Noble Mobile Cash Back Reward Program Terms and Conditions (the “Program Terms”)
carefully for detailed information about how the Noble Mobile Cash Back Rewards Program (the
“Program”) works.
When you see the words “we,” “us,” or “our” in these Program Terms, it refers to Noble Mobile and
any of Noble Mobile’s affiliates, successors, assignees, agents or service providers. When you see
the words “you” or “your,” it refers to you, the account holder enrolling in the Program and who
bears responsibility for complying with these Program Terms, as well as your personal
representatives, executors, administrators, and successors.
By enrolling or otherwise participating in the Program, it means that you accept these Program
Terms.
**1\. Eligibility.**
To participate in the Program, you must (1) be at least 18 years of age; and (2) be a Noble Mobile
customer with an eligible mobile plan (“Plan”) in good standing. Some Plans may not be eligible to
participate in the Program.
**2\. Noble Mobile Cash Back Rewards.**
Noble Mobile offers a Program that enables Noble Mobile customers with an eligible Plan to earn
points called “Noble Cash” that can be redeemed for cash back rewards.
Noble Mobile awards Noble Cash to you at the end of each Plan billing cycle in which you keep your
monthly mobile data usage below 20GB. We may also award Noble Cash from time to time at our sole
discretion for taking certain actions or using certain features of your Plan or our App. The
amount of Noble Cash that we award is discretionary. Noble Cash will be awarded within 30 days of
the end of the applicable billing cycle. Please refer to your
[Member Dashboard](http://www.noblemobile.com/dashboard) for the current rate at which
we award Noble Cash and available offers for earning Noble Cash.
Noble Cash is not money, has no cash value, and can only be redeemed for rewards through the
Program. Noble Cash is not transferrable. You have no property interest or other legal interest in
Noble Cash.
Any Noble Cash you have been awarded will be displayed to you through your Member Dashboard. Noble
Mobile will also provide additional, bonus Noble Cash (“Bonus”) based on the amount of Noble Cash
you have accumulated but have not yet redeemed for rewards. Bonuses will be calculated at the end
of each billing cycle as a percentage of your total Noble Cash balance as of the prior billing
cycle that you have not yet redeemed for rewards. The rate at which you accrue Bonuses will be
displayed to you in your Member Dashboard. Bonuses will be added to your total Noble Cash balance
within 30 days of the end of the billing cycle in which they accrued.
Certain Noble Cash bonuses may be subject to a lock-in period, during which they cannot be
withdrawn or redeemed. You will be notified of the applicable lock-in period when the Noble Cash
is credited to your account in your Member Dashboard.
**3\. Redeeming Points.**
You may redeem Noble Cash you have earned as either a (1) statement credit toward amounts due
under your Plan or (2) U.S. dollars deposited to a bank account you designate. We may also provide
you the opportunity to redeem your Noble Cash for other rewards from time to time at our sole
discretion.
Redemptions must be in increments of $0.01 Noble Cash and the minimum withdrawal amount is $1.00.
The amount of Noble Cash that must be redeemed to obtain available rewards will be disclosed to
you through the Member Dashboard.
**3.1 Statement Credits.** If you request a statement credit before your credit card
is charged for your next Plan billing cycle, we will apply the statement credit to your Plan
balance for the next billing cycle.
**3.2 Funds Deposited to Your Bank Account.** You may also elect to redeem Noble Cash
for a reward paid in U.S. dollars deposited to your bank account. We will deposit the funds to
your designated bank account by electronic funds transfer within 3 business days of your request.
We may also offer other methods for paying you your reward at our sole discretion. The bank
account that you designate must be held in your name and be capable of accepting funds by ACH
transfer. You must provide accurate information concerning your bank account. We will not be
liable to you if you provide inaccurate bank account information. We have no obligation to stop or
correct any reward payment we initiate using erroneous information you have provided, nor will we
be obligated to refund any Noble Cash you redeemed.
**4\. Expiration of Noble Cash.**
Noble Cash you have earned does not expire.
**5\. Account Misuse and Forfeiture of Noble Cash.**
You have no rights or other vested legal interest in accrued Noble Cash until it is redeemed for a
reward. If your Plan is terminated, or if you unenroll from the Program or the Program is
discontinued, all Noble Cash previously earned that has not yet been redeemed can be accessed for
one (1) calendar year from termination date, and will then be forfeited. Certain promotional Noble
Cash rewards, including but not limited to sign-up bonuses or Noble Cash earned during a Free
Month promotion, may not be redeemable after cancellation. See
[Terms & Conditions](http://www.noblemobile.com/agreements#terms-conditions) for more
information on cancellation.
Noble Cash may not be transferred or assigned to any other party, and any attempt to do so shall
be void and of no legal effect. The sale or barter of any Noble Cash is expressly prohibited. You
may be disqualified from participating in the Program and any Noble Cash you have earned may be
forfeited if at any time you violate these Program Terms, the terms of your Plan, or applicable
law.
You may also be disqualified and forfeit your Noble Cash if we suspect you have engaged in fraud,
abuse, or suspicious activity in connection with the Program, your Plan, or any of our services.
We reserve the right to take action against you, including but not limited to legal action, to
recover the value of any Noble Cash you have redeemed that were earned through fraudulent or
abusive activity.
**6\. Errors with Your Noble Cash Balance.**
If you believe Noble Mobile has incorrectly calculated the Noble Cash you have earned, you may
contact us by email at [support@noblemobile.com](mailto:support@noblemobile.com) or
phone at [866-766-6253](tel:8667666253) within 60 days from the end of the billing
cycle during which the Noble Cash at issue should have been awarded. We will not be obligated to
investigate any claim of error submitted to us after the 60-day period. When you contact us, be
sure to include your full name, email, phone number, verification PIN, account number, along with
a description of the suspected error. We may require you to submit additional information in order
to investigate the issue.
Noble Mobile reserves the right (but is not required) to correct any errors with Noble Cash,
whether or not the error was identified by you or us, at our sole discretion. If Noble Mobile does
not credit or improperly denies a Noble Cash award to which you were otherwise entitled, then your
exclusive remedy will be the award of the improperly denied Noble Cash, if available, or such
other alternative benefit as Noble Mobile, in its sole discretion, may determine.
**7\. Suspension, Termination and Modification.**
Subject to applicable law, we may suspend or terminate your participation in the Program at any
time for any reason without notice to you, including, but not limited to, if your Plan becomes
past due; you breach these Program Terms or any other agreement you have with us; or if we suspect
you are abusing the Program in any way. We may also require you to forfeit any Noble Cash you have
earned.
Noble Mobile may also discontinue the Program or modify the Program by adding or removing features
or functionalities, as applicable, even though such changes may affect Noble Cash awarded to you.
Noble Mobile may limit accrual and redemption of Noble Cash, as applicable, including through
caps, fees, and expiration. Any changes to the Program Terms will be posted to the Noble Mobile
website and will be effective upon posting.
**8\. Governing Law.**
These Program Terms are governed by the laws of the State of New York without regard to
conflict-of-law rules.
**9\. Severability.**
**10\. Waiver.**
**11\. Contacting Noble Mobile.**
If you have any questions concerning the Program or these Program Terms, please contact us via
email at [support@noblemobile.com](mailto:support@noblemobile.com) or phone at
866-766-6253.
[Back to top](https://noblemobile.com/agreements#top)
# End User License Agreement (EULA)
_Revised September 12, 2025_
Your use of the Noble Mobile Application (the “App”) is subject to this End User License Agreement
(“EULA”). Please read and review this entire EULA before indicating your acceptance of the terms
by clicking "Accept" and/or downloading using the application. Use of Noble Mobile Services and
the App are also subject to the terms and conditions of the Noble Mobile Agreement and Terms and
Conditions related to your Services.
BY CLICKING THE “ACCEPT” BUTTON AND/OR DOWNLOADING, INSTALLING, AND USING THE APP, YOU: (A)
ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS EULA; (B) REPRESENT THAT YOU ARE AT LEAST THE
AGE OF MAJORITY IN YOUR STATE OF RESIDENCE (EIGHTEEN (18) YEARS OLD OR LEGALLY EMANCIPATED IF YOU
ARE A PUERTO RICO RESIDENT) AND YOU ARE LEGALLY AUTHORIZED TO ENTER INTO THIS EULA; AND (C) ACCEPT
THIS EULA AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THESE TERMS,
DO NOT DOWNLOAD, INSTALL, OR USE THE APPLICATION.
Subject to the terms of this EULA, Noble Mobile grants you a limited, non-exclusive, and
nontransferable license to:
**1\. License.**
Noble Mobile grants you a revocable, non-exclusive, non-transferable, limited license to download,
install, and use the App for your personal and internal business purposes strictly in accordance
with this EULA and the Agreement.
**2\. Your Account.** Your use of the App requires that you have an account with Noble
Mobile and agree to the terms of the Noble Mobile Agreement.
**3. License Restrictions.**
You shall not:
- copy the App, except as expressly permitted by this license;
- modify, translate, adapt, or otherwise create derivative works or improvements, whether or not
patentable, of the App;
- reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access
to the source code of the App or any part thereof;
- remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other
intellectual property or proprietary rights notices from the App, including any copy thereof.
You may not use any Noble Mobile trademarks or service marks without prior written permission.;
- rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make
available the App, or any features or functionality of the App, to any third party for any
reason, including by making the App available on a network where it is capable of being accessed
by more than one device at any time; or
- remove, disable, circumvent, or otherwise create or implement any workaround to any copy
protection, rights management, or security features in or protecting the App.
**4\. Device and Password Security.**
You are responsible for maintaining the security of your device and confidentiality of your
password, unlocking code, Personal Identification Number (PIN) code, or other means such as
biometrics which may be used to access or approve an action on your device.
**5\. US Export Laws.**
Your use of the App and Noble Mobile Services is subject to U.S. export control laws and
regulations. You represent that you are not a citizen of an embargoed country or prohibited end
user under applicable U.S. export and anti-terrorism laws, regulations and lists. You will not
use, export or allow a third party to use or export Noble Mobile online services in any manner
that would violate applicable law, including but not limited to applicable export control laws and
regulations.
**6. Disclaimer of Warranties.**
THE APP IS PROVIDED TO LICENSEE “AS IS” AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY
KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, NOBLE MOBILE, ON ITS OWN BEHALF AND ON
BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY
DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE
APP, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE,
AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF
PERFORMANCE, USAGE, OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, NOBLE MOBILE PROVIDES
NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE APP WILL MEET YOUR
REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE, OR WORK WITH ANY OTHER SOFTWARE, APPS,
SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS
OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED. SOME JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE
APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS
MAY NOT APPLY TO YOU.
**7. Limitation of Liability.**
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NOBLE MOBILE OR ITS
AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE LICENSORS OR SERVICE PROVIDERS, HAVE ANY LIABILITY
ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP OR THE CONTENT AND SERVICES
FOR:
- PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF
DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER
CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES.
- DIRECT DAMAGES IN AMOUNTS THAT IN THE AGGREGATE EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE
APP.
- THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT
(INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR
NOBLE MOBILE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW
CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT
APPLY TO YOU.
**8. Indemnification.**
You agree to indemnify, defend, and hold harmless Noble Mobile and its officers, directors,
employees, agents, affiliates, successors, and assigns from and against any and all losses,
damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards,
penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys’ fees,
arising from or relating to your use or misuse of the App or your breach of this Agreement,
including but not limited to the content you submit or make available.
[Back to top](https://noblemobile.com/agreements#top)
# Taxes & Surcharges
_Revised September 12, 2025_
As part of the “No Bull Plan,” Noble Mobile is committed to billing transparency and charging zero
hidden fees to members. Noble Mobile will only charge taxes and surcharges which are legally
necessary on top of the initial “No Bull Plan” monthly charge. Below are descriptions of most of
the nationally standard taxes and surcharges that could appear on any Noble Mobile monthly
invoice. These charges may or may not apply depending on the type of service you subscribe to or
your geographic location. There may also be other charges on your invoice that are not described
below but that are required at the state or federal level. Noble Mobile will make its best efforts
to update & revise the following document based upon additional taxes and surcharges that become
applicable to its service. For questions, please email our Member Experience team at
[support@noblemobile.com](mailto:support@noblemobile.com) or call (866)-766-6253.
In general, charges appearing on invoices under “Taxes and Surcharges” or a similar heading or
line item represent: (1) taxes imposed by governmental or quasi-governmental agencies that Noble
Mobile is required to collect on its services; (2) surcharges imposed by governmental or
quasi-governmental agencies that Noble Mobile may or may not be required to pass through to
customers; and/or (3) industry standard cost recovery surcharges required by various regulatory
bodies Below is a general description of each of these required regulatory charges you may see on
a Noble Mobile monthly invoice:
**1\. Federal Universal Service Fund.**
The Federal Universal Service Fund (FUSF) surcharge is identified as the “Federal Universal
Service” charge on your Noble Mobile bill. It is a monthly, percentage-based surcharge established
by the Federal Communications Commission (FCC) and assessed on customers’ interstate and
international service. This fund supports telecommunications and information services in schools,
public libraries and rural health care facilities; and subsidizes local service for consumers with
low incomes and who live in areas where the costs of providing telephone service is high. The
percentage of the surcharge changes each quarter. The applicable rate can be found at
[http://www.fcc.gov/omd/contribution-factor.html/](http://www.fcc.gov/omd/contribution-factor.html/).
**2\. Federal Cost Recovery Fee & Federal Cost Recovery Charge.**
The Federal Cost Recovery Fee & Federal Cost Recovery Charge are descriptions of two different
surcharges collected from service providers by the Federal Communications Commission (FCC) in
order to fund Telecommunications Relay Services (TRS), an FCC program that enables persons who are
deaf, hard of hearing, deafblind, or have speech disabilities to communicate by telephone. The
surcharges may also include a combination of a variety of Federal surcharges imposed by regulatory
bodies, including: The Access Recovery Charge (ARC): a fee implemented to recover a portion of the
access charges imposed by local exchange carriers (LECs); The Federal Regulatory Fee: a monthly
charge assessed on interstate and international charges that allow the company to recover costs
imposed by the Federal Government for Telecommunications Relay Services for the hearing-impaired
and national number administration; The Cost Recovery Fee: a fee that allows Noble Mobile to
recover regulatory fees and expenses incurred by Noble Mobile, such as FCC regulatory fees to fund
various federally mandated programs, (PUC) fees, various state business licenses, and various
state annual regulatory fees not otherwise provided in other line items or surcharges.
**3\. State Sales Tax.**
State Sales tax is a tax imposed by nearly all states on the sale of various goods and services
for use or consumption. The applicability of the tax, as well as the rates, varies by each
jurisdiction’s constitutional provisions, and some services may be exempt from state and local
sales taxes pursuant to federal law.
**4\. County Sales Tax.**
County Sales tax is a tax imposed by nearly all counties on the sale of various goods and services
for use or consumption. The applicability of the tax, as well as the rates, varies by each
jurisdiction’s constitutional provisions, and some services may be exempt from state and local
sales taxes pursuant to federal law.
**5\. E9-1-1 Emergency System.**
This surcharge is imposed by local jurisdictions to fund the 9-1-1 Emergency Systems. The name of
this surcharge will likely show up differently for different states, e.g., "PSCS State Wireless"
in New York, "CA EMERG TEL. USERS SURCHARGE" in California.
**6\. P.U.C. Tax.**
The Public Utility Commission (PUC) tax is a charge imposed by state telecommunications regulatory
agencies on users of regulated services, which is used to finance operational costs of the state
regulatory agency.The name of this tax will likely show up differently for different states, e.g.,
“PSCS State Wireless" in New York, "CA P.U.C. FEE" in California.
In addition to Federal taxes and surcharges, your monthly Noble Mobile invoice may include a
variety of state and local taxes that Noble Mobile is legally required to collect and remit to the
appropriate authorities. These taxes and fees vary by jurisdiction and may change from time to
time based on applicable laws and regulations. As an example, members with a billing address in
New York, New York, may see the following taxes and surcharges on their invoice, among others:
- Metro Commuter Transportation District Surcharge
- PSCS State Wireless Fee
- New York MTA Surcharge on Excise Tax
- New York State Excise Tax
- Local Gross Receipts Tax
- PSCS Local Wireless Fee
The above list is provided for illustrative purposes only and is subject to change without notice,
as determined by federal, state, or local authorities. For the most current information on
applicable taxes and fees for your billing address, refer to your monthly invoice or the
[Member Dashboard](http://www.noblemobile.com/dashboard). Noble Mobile is not
responsible for changes to taxes or fees imposed by governmental or regulatory authorities. By
maintaining an active Noble Mobile account, you acknowledge and agree to pay all applicable taxes
and fees as part of your monthly invoice, as outlined in this section and the Noble Mobile
[Terms and Conditions](http://www.noblemobile.com/agreements#terms-conditions).
**Tax Exemptions / Disclaimer / Reservation of Rights.**
Many of the charges listed above are neither subject to nor eligible for tax exemption. To the
extent a customer provides Noble Mobile a duly authorized tax exemption certificate, Noble Mobile
will exempt such customer for taxes that are subject to or eligible for tax exemption as of the
date the certificate is received. No retroactive exemption or refund will be allowed. Customers
qualifying for tax exemption will be required to show collection and remittance of such taxes to
Noble Mobile as required by Noble Mobile in its sole discretion. If Noble Mobile collects a tax
and such tax or the collection thereof is found to be invalid or unenforceable, and solely if
Status retained such amount or such amounts were returned to Noble Mobile by the taxing
jurisdiction, in its sole discretion Noble Mobile may reduce future rates in order to offset such
amounts collected, may grant credits on future invoices or may refund such amounts. If such
amounts are retained by the taxing jurisdiction Noble Mobile may, but is under no obligation to,
use commercially reasonable efforts to obtain a resolution to customers in that jurisdiction.
Noble Mobile reserves the right to collect taxes retroactively in its sole discretion. Noble
Mobile reserves the right to review and update this document periodically and Customer is bound by
the then current document at all times, not the document active at the effective time of its
contract with Noble Mobile. Any disputes related to the taxes, fees and/or surcharges set forth
above or anything contained in this document are specifically subject to the arbitration
provisions contained in the terms and conditions of any applicable Noble Mobile service agreement.
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